- Report: #383019
Report - Rebuttal - Arbitrate
Complaint Review: Jennifer Convertibles
Jennifer Convertibles681 E. Golf Rd. Schamburg, Illinois U.S.A.
Jennifer Convertibles Cheap furniture, broken beyond repair after 9 months, company and customer service is a joke, TELL EVERYONE YOU KNOW NOT TO USE!! Schamburg Illinois
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Bought a sofa, loveseat and chair in june '07. By April '08 the couch frame had completely broken and poked through the bottom fabric. The company only has 1 service man to service the entire city of Chicago and all suburbs. He showed up late, or sometimes, not at all.
We had to have 3 service calls to Jennifer to fix the same problem within 3 months. It is still broken and they are now refusing to fix the item. Their warrenty only covers the first 12 months. The extended plan will not cover "this particular problem", even if I had purchased it.
Even the service man said Jennifer's furniture was crap and to go with a higher quality of furniture next time. He recommended Crate and Barrel or Walter E Smithe, who has a lifetime guarantee.
crystal lake, Illinois
This report was posted on Ripoff Report on 10/20/2008 02:55 PM and is a permanent record located here: http://www.ripoffreport.com/r/Jennifer-Convertibles/Schamburg-Illinois-60173/Jennifer-Convertibles-Cheap-furniture-broken-beyond-repair-after-9-months-company-and-cu-383019. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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