- Report: #954942
Report - Rebuttal - Arbitrate
Complaint Review: Jennifer Convertibles
Jennifer Convertibles3501-B South Jefferson Street Internet United States of America
Jennifer Convertibles Guardsman protection plan Sold me faulty leather and a non-existent protection plan Internet, Internet
In about 3 weeks I received a notice in the mail stating " Unfortunately, we are unable to service your claim for the following reasons the reported damage to your furniture is not covered under the terms of the protection plan". I quickly refered back to the protection plan and read over what is covered. Under leather and Vinyl upholstered furniture #4 states "Any punture, cut,tear,or rip from a specific incident or caused by defective furniture mechanism Guardsman protection plan will cover it".
I spoke to 3 representives from Guardsman they each had different reasons for not servicing my claim. I then called jennifer convertibles to discuss the matter with them, I spoke to a store associate and she told me that she will let the store manager know of the issue and I have yet heard anything in response. Secondly the sofa is also cracking and peeling apart on the seat cushions after 2 years.
This report was posted on Ripoff Report on 10/14/2012 06:56 PM and is a permanent record located here: http://www.ripoffreport.com/r/Jennifer-Convertibles/internet/Jennifer-Convertibles-Guardsman-protection-plan-Sold-me-faulty-leather-and-a-non-existent-954942. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.