• Report: #239327

Complaint Review: Jennifer Lutke - Doxy Lingerie

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  • Submitted: Fri, March 16, 2007
  • Updated: Sat, March 17, 2007

  • Reported By:Riverwoods Illinois
Jennifer Lutke - Doxy Lingerie
919 Jenks Blvd Kalamazoo, Michigan U.S.A.

Jennifer Lutke - Doxy Lingerie Fly -By-Night Operation! DON'T Order From This Company! $250 order never to be seen! Ripoff Kalamazoo Michigan

*Consumer Suggestion: Nixon sues Internet lingerie store - Jennifer Lutke - Doxy Lingerie

*Consumer Comment: Attorney General Jay Nixon said Tuesday that he wants to close down a St. Louis Internet business that he claims took payment from consumers for lingerie and other accessories

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I placed my order on 10/21/06 with express shipping hoping to have a couple of costumes delivered in time for the holiday and I have yet to receive them! After spending $250.00 with this company, and several email attempts, I finally received an email reply stating:

"----- Original Message ----
From: Doxy Lingerie
To: (censored)
Sent: Saturday, December 30, 2006 2:43:37 PM
Subject: (censored)
Hello Michael. I am so very sorry and completely embarrassed that this has happened with your order. If you would kindly forward me your credit card information (as our system only stores that information for 30 days), I will be happy to issue you an immediate refund and email you a copy of the refund receipt."

Trusting that it was an honest mistake, I compied by sending copies of my order confirmation. As of today, and many more email attempts, I have sent, there has still been no reply or credit to my account. I am glad to see that the St. Louis Business Journal has this documented and is currently investigating possible litagation against this woman.

Michael
Riverwoods, Illinois
U.S.A.

This report was posted on Ripoff Report on 03/16/2007 04:04 PM and is a permanent record located here: http://www.ripoffreport.com/r/Jennifer-Lutke-Doxy-Lingerie/Kalamazoo-Michigan-49006/Jennifer-Lutke-Doxy-Lingerie-Fly-By-Night-Operation-DONT-Order-From-This-Company-2-239327. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Suggestion

Nixon sues Internet lingerie store - Jennifer Lutke - Doxy Lingerie

AUTHOR: Dennis Ray - (U.S.A.)

St. Louis Business Journal - December 6, 2006


Attorney General Jay Nixon said Tuesday that he wants to close down a St. Louis Internet business that he claims took payment from consumers for lingerie and other accessories but failed to deliver the items for weeks or months, if ever.

In Nixon's lawsuit against the Doxy Lingerie's owner, Jennifer Lutke, he is asking the St. Louis County Circuit Court for consumer restitution and an injunction to stop Lutke from violating Missouri consumer protection laws.

The lawsuit is also asking the court to order Lutke to pay restitution to compensate any consumer who suffered a financial loss in the case; to make payment to the Missouri Merchandising Practices Revolving Fund in an amount equal to 10 percent of the total restitution paid; to pay the state civil penalties of up to $1,000 for every violation of state consumer protection laws; and to pay for the costs of the investigation and prosecution of the case.

Doxy Lingerie, whose primary business address is 11990 Charter House Lane, sells lingerie, costumes, garments and other accessories from its Web site.

Nixon said in his release that customers who ordered merchandise online with a credit card were told that their orders would be shipped within 24 to 48 hours or the next business day if the item was in stock, and within two to 14 days if the item wasn't in stock. Consumers were also given an order number and told that they could track their order online.

Nixon alleges that while the consumers' credit cards were generally charged the next business day, they would be forced to wait weeks or months for their orders, making the purchases worthless for those who bought the items for specific events. Many orders never arrived at all, or arrived with items missing. Consumers were unable to track their orders online, weren't able to speak to anyone by phone at the company and had email messages inquiring about the status of their order unanswered for days, if ever, according to a release.

The Attorney General's Office and the St. Louis Better Business Bureau have received about 90 complaints from around the country so far about Doxy Lingerie, with some consumers saying they paid more than $300 for merchandise. Despite claims on the Web site of a "No Hassle, 30-Day, Money Back Return Policy," these consumers have not received their merchandise or a refund, Nixon said in a statement.
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From the St. Louis Business Journal 12/6/06 issue:

"Nixon Sues Internet Lingerie Store

Attorney General Jay Nixon said Tuesday that he wants to close down a St. Louis Internet business that he claims took payment from consumers for lingerie and other accessories but failed to deliver the items for weeks or months, if ever.

In Nixon's lawsuit against the Doxy Lingerie's owner, Jennifer Lutke, he is asking the St. Louis County Circuit Court for consumer restitution and an injunction to stop Lutke from violating Missouri consumer protection laws.

The lawsuit is also asking the court to order Lutke to pay restitution to compensate any consumer who suffered a financial loss in the case; to make payment to the Missouri Merchandising Practices Revolving Fund in an amount equal to 10 percent of the total restitution paid; to pay the state civil penalties of up to $1,000 for every violation of state consumer protection laws; and to pay for the costs of the investigation and prosecution of the case.

Doxy Lingerie, whose primary business address is 11990 Charter House Lane, sells lingerie, costumes, garments and other accessories from its Web site.

Nixon said in his release that customers who ordered merchandise online with a credit card were told that their orders would be shipped within 24 to 48 hours or the next business day if the item was in stock, and within two to 14 days if the item wasn't in stock. Consumers were also given an order number and told that they could track their order online.

Nixon alleges that while the consumers' credit cards were generally charged the next business day, they would be forced to wait weeks or months for their orders, making the purchases worthless for those who bought the items for specific events. Many orders never arrived at all, or arrived with items missing. Consumers were unable to track their orders online, weren't able to speak to anyone by phone at the company and had email messages inquiring about the status of their order unanswered for days, if ever, according to a release.

The Attorney General's Office and the St. Louis Better Business Bureau have received about 90 complaints from around the country so far about Doxy Lingerie, with some consumers saying they paid more than $300 for merchandise. Despite claims on the Web site of a "No Hassle, 30-Day, Money Back Return Policy," these consumers have not received their merchandise or a refund, Nixon said in a statement."

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