In September of 2012 I signed up for a mini session for $50. It was called back to school and my daughter was just entering Kindergarten so I figured it would be great to get pictures of her entering into kindergarten. We had a date set and I bought her a new outfit. I live about 45 minutes away from where this was to take place outdoors. I heard there was a chance of rain and tried to contact Jennifer through email and phone calls the morning of but I got no response. I finished getting my daughter ready and headed to where the shoot was to take place. Only to find 20 minutes into our trip Jennifer calls me to cancel and say that it was going to rain. I understand that nobody could control the weather but if there is an outdoor shoot planned then she should be on top of it. She should have answered my calls or touched base with me before we were on our way over.
So we scheduled another appointment which was canceled again. Then cold weather set in and we could no longer do the shoot outside. I was never emailed by her, or contacted as to when the next date would be. My daughter is no longer entering kindergarten she is half way through with the school year. I work long hours now, in September I was not working... so now I am unable to drive 45 minutes away for a photo shoot that was intended for September.
I emailed Jennifer asking for a refund for my $50 and she has refused. We never signed a contract, we had an agreement and that was not met. Refusing $50 to keep a happy customer, I think that is horrible. I have now filed papers with my credit card to get my money back. I have read many negative reports over the internet about how this women is rude and unprofessional and I still choose to give her the benefit of the doubt and give her a try. Please don't make my mistake.