• Report: #902365

Complaint Review: Jerome's Furniture

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  • Submitted: Mon, June 25, 2012
  • Updated: Thu, June 28, 2012

  • Reported By: IBTREY — Imperial Beach California United States of America
Jerome's Furniture
Chula Vista, Ca Chula Vista, California United States of America

Jerome's Furniture Matress Mold Chula Vista, California

*Author of original report: Warranty

*UPDATE Employee: Response to Incentive

*Consumer Suggestion: incentive

*Author of original report: Jerome's Furniture Honored there Warranty

*Author of original report: Jerome's Furniture Honored there commitment

*Author of original report: Information

*UPDATE Employee: Order information needed

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We discovered mold on the underside of the bed, and after doing research we discovered this has happened to other people as well!! We just wanted them to honor our warranty and give us a new mattress, but Jerome s said the warranty is broken because of a stain " That's not a stain, It's MOLD!! They have not heard the last of me! To Be Continued!!

This report was posted on Ripoff Report on 06/25/2012 07:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/Jeromes-Furniture/Chula-Vista-California-/Jeromes-Furniture-Matress-Mold-Chula-Vista-California-902365. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
4Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Warranty

AUTHOR: IBTREY - (United States of America)

Hey Mike,

Kristi is right, after bringing my concerns to the manufacture it was determined to be a warranty issue. I slept like a baby on my new bed last night!! Also if I could remove this entire post I gladly would!!

THANKS JEROMES FURNITURE!!!
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#2 UPDATE Employee

Response to Incentive

AUTHOR: Jerome''s Furniture - (United States of America)

Hi Mike from Lakeside, CA,

Great question!  If it's a warranty issue and the product is defective as was the case with this customer then Jerome's will absolutely stand behind our products.  Our goal is to provide ALL our customers with excellent service.

Thank you for asking!

Take Care,

Kristi Hilliard
Jerome's Furniture
Social Media Manager
866.633.4094
www.jeromes.com
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#3 Consumer Suggestion

incentive

AUTHOR: Mike - (U.S.A.)

So, did they make good after you made the report?

if  you did not make the ripoff report, would they just have told  you to buzz off?
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#4 Author of original report

Jerome's Furniture Honored there Warranty

AUTHOR: IBTREY - (United States of America)

I am very pleased with Jeromes, They upheld there warranty and as soon as I figure out how to remove this complaint I will. Special Thanks To Kristi 
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#5 Author of original report

Jerome's Furniture Honored there commitment

AUTHOR: IBTREY - (United States of America)

I want to thank Jerome's for Honoring there commitment and replacing my mattress! AS SOON AS I FIGURE OUT HOW TO REMOVE THIS REPORT I WILL DO SO!!! Special thanks to Kristi!!
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#6 Author of original report

Information

AUTHOR: IBTREY - (United States of America)

David Roman 866-633-4094 is the person familiar with our case.

I just want Jeromes to do the right thing!!
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#7 UPDATE Employee

Order information needed

AUTHOR: Jerome''s Furniture - (United States of America)

IBTREY - I'm sorry to hear about the problem with your mattress. Please email me with your order ID or the phone number on your order so I can research this and see what we can do to help.

Thank you, Kristi Hilliard Jerome's Furniture Kristi.hilliard@jeromes.com
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