Jersey City Ford sold us two vans on which they had received half their value by certified check. The vehicles arrived the following night after 10pm instead of 7am that morning. The contracts for the vehicles were brought at that time instead of given to the person that signed them. During their review, it turned out that we got ripped off for more than $12,000 altogether on those contracts, however because they were signed, the dealer had assured as that it's too bad. What is too bad is that the person doing the original negotiations was held at the dealer for more than 6 hours and was unable to stay during the signing of the contract and the person responsible was told that they had been reviewed and to speed things up all he needed to do was to SIGN.
Jersey City Ford refused to talk to us or cancel our contracts even when we were in the 72-hr grace period. After that period, they made us sign another letter saying that they can't change anything on the contracts, but are willing to give us a partial refund on their profit from the extended warranty.
At that time they were also to revise the contracts accordingly with the refund and send it for processing to Ford Credit so that we don't get excessive monthly charges. None of that has happened, in fact, Ford Warranty had advised our company that the warranty can be cancelled at any point in time and that that information was in the contract...if we only received it. It turned out that we are missing 15 undisclosed pages of the contract which listed all the terms and conditions and which should have been disclosed prior to signing.
Therefore, we initiated the cancellation of the entire warranty on both vehicles only to find out that only one warranty was registered on one vehicle (We were charged $3,500 on each vehicle and the actual cost of the warranty as per another dealer should be $1,800).
We have now involved a lawyer in this situation, as Jersey City Ford is ignoring all our forms of communication and is not cooperating with anything including the refund of warranty which has already been cancelled through Ford Warranty and revision of contracts to exclude the warranty and all the other rip-off items. We were also supposed to receive a refund of the difference in dmv registration costs and have not heard anything at all. To this day, we are paying the monthly payments from the original rip-off contract which we are not in possession of as it was taken away by Jersey City Ford at the time of signing the other deceitful letter and no one has contacted us since mid-October regarding this case. There are other details to the story that would make anyone sick to their stomach, however let's just keep it short and sweet.