• Report: #926825

Complaint Review: Jessco Distri

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  • Submitted: Mon, August 13, 2012
  • Updated: Thu, August 16, 2012

  • Reported By: Tony B. — East Hyattsville Maryland United States of America
Jessco Distri
889 Airport Park Rd, Suite E Glen Burnie, Maryland United States of America

Jessco Distri Jesse Dont buy this vacuum from a Jessco Distributing door-to-door salesman! Glen Burnie, Maryland

*UPDATE Employee: The Kirby Company

*UPDATE Employee: The Kirby Company

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Dont buy this vacuum from a Jessco Distributing door-to-door salesman!
Thursday evening, August 8, 2012, a member from Jessco Distrbuting, Glen Burnie, MD came knocking on my door wanting to sell me a Kirby vacuum cleaner which was kind of strange because door to door vacuum selling was done in the 60s. I already had 2 vacuum cleaners and & shampooer so another vacuum clean was not a necessity.  He told his vacuum was better and wanted to show me a demo which will take about 45 minutes and he would vacuum one room and my stairs for free. This would also help him win a trip to Bahamas since he never left the States. Well with my busy life I could use a good cleaning, so I agreed.
As he set-up his spew on the vacuum and vacuuming my home area, I notice all of the unnecessary parts. In the world of making equipment lighten he showed me this heavy metal vacuum cleaner with the extended, non-retractable cord. When he told me the price of over $1800 for this vacuum cleaner, this was not a good selling point. He was vacuuming small selections, stopping and showing me how much the vacuum is pick-up and how dirty my carpet. The little visit became hours. This was when the other salesman showed up with his rehearsed lines. He showed me a monthly financial plan which seems reasonable in time. While I was trying to check the web site for complaints, he kept interrupting so I wont find out the true about the possible problems. I told him I must check with the wife and if we dont like it you will get this back. He threw in some extra bags and promised extra shampoo to sweeten the deal of keeping the vacuum cleaner.
They finally left my home at 10:30pm, now Im drained and ready for bed after dealing with them.
Friday, I talked with my wife about the vacuum cleaner and this is when she showed me some unknown bills requiring urgent attention. With these bills and a son in college, I knew we could not afford this vacuum cleaner as an additional burden. I will call and cancel in the morning.
Saturday afternoon I called to cancel but there were no answer so I thought no one was there so I left a voice message telling them I received some financial information which will put me in a bind and I cant afford the cost of this vacuum cleaner at this time and please schedule a date and time to retrieve this item. I left them my home phone number to call me back. They did not call me back.
I called Monday morning; someone answered the phone. I said, Im sorry to inform you but we cant afford this vacuum cleaner at this time. She hung the phone up on me. I called again, another lady answered the phone, I tried to explain my situation then she put me on hold. I had to check to make sure she did not hang the phone up on me. Minutes later, then a guy (no name given) answered the phone with an attitude. I tried to explain my financial situation to him and his got loud, Did you read the contract you signed? Its right there in the contract, read me the contract! I could fax you the contract! He rambled some more derogatory comments I wish not to put on paper. I let him know I have the contract in front of me. I tried to explain I called Saturday hoping someone would call me back. He stated, You had 3 workdays to mail the contract back! Saturday is a workday!
Now Im about to lose all of my Christian morals over this fool but I said a silent prayed and proceeded. So this is how this company works? What can I do now?   
He stated, Well the commission for the sale was already given to the salesmen and you sign & brought the vacuum cleaner! Customers should not be treated this way. He told me his name is Jesse, Im guessing as in Jessco Distributing. If this is how the owner runs his business, dont take your business here! 
So others dont get fooled by this rip-off, dont accept someone selling items from the trunk of their car and dont accept door to door salesmen!! I dont know about the Kirby product because while I was talking to one salesman, the other salesman switched the working vacuum with another one.

Dont buy Kirby Vacuum from Jessco Distributing, 889 Airport Park rd, Glen Burnie MD, 21060. After this, they made change their name again so be careful or dont buy from a Kirby Vacuum Salesmen!

This report was posted on Ripoff Report on 08/13/2012 07:53 PM and is a permanent record located here: http://www.ripoffreport.com/r/Jessco-Distri/Glen-Burnie-Maryland-21061/Jessco-Distri-Jesse-Dont-buy-this-vacuum-from-a-Jessco-Distributing-door-to-door-salesman-926825. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

The Kirby Company

AUTHOR: Kirby company - (U.S.A.)

Hi Anonymous. Thank you for voicing your experience. Kirby vacuums are sold through
independent distributorships that perform in-home demonstrations to show off
Kirbys superior quality and performance. While the distributors and dealers are
not Kirby employees, we do require them to operate legally and ethically. We
encourage you to please call our Customer Relations department at 1-800-494-8586
or email us at consumer@kirbywhq.com
so that we may work with the distributors to address your
concerns.
 
Also please feel free to check out our Mythbusters page if you
would like more information on how
our dealers are required to operate and our philosophy behind our door-to-door
sales.
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#2 UPDATE Employee

The Kirby Company

AUTHOR: Kirby company - (U.S.A.)

Hi Anonymous. Thank you for voicing your experience. Kirby vacuums are sold through
independent distributorships that perform in-home demonstrations to show off
Kirbys superior quality and performance. While the distributors and dealers are
not Kirby employees, we do require them to operate legally and ethically. We
encourage you to please call our Customer Relations department at 1-800-494-8586
or email us at consumer@kirbywhq.com
so that we may work with the distributors to address your
concerns.
 
Also please feel free to check out our Mythbusters page if you
would like more information on how
our dealers are required to operate and our philosophy behind our door-to-door
sales.
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