See the following letter to the Manager of Jet Moving Company
Dear Yossi, I just wanted to put in writing what I feeling at this time about our above mention move using Jet Movers.
It all started on 7/29/02 talking with Sharon who worked for Jet Movers at the time (my understanding is she is no longer there), we went over my move from Tampa to Houston several times. I gave her a list of items that we were to have moved. I also provide to her a list of these items via email. After holding for a while she gave me an Estimate of 482 Cubic Ft. @ $ 3. 20. My total estimate for the move was 1310.70.
She explained to me that to book this, I would need to send in 200.00 deposits to book the move date. On the day of the move I would need to pay 60% of the BAL. Being 1110.70 which = $666.42. I would be required to pay the Bal. On Delivery to Houston. (444.28).
I asked Sharon if there was any special things that I needed to know, her answer was no. That Jet movers would take care of everything, all we need to do was pack the boxes.
After several calls from her during the time I sent Jet Movers a Money Order on 8/19/02. She would call me just about every other day looking for the Money order. After about a week she wanted me to track the money order. So I gave it another two days. After that she said that her boss (I guess that would be you) wanted a deposit because he could not hold that date open without it. She wanted a M/C or Visa but I wanted to pay by AE. After taking with her boss Jet movers took the AE Card for a 200.00 deposit. That was the last time that I heard from her. I tried to call and talk to her but I just got that she want in. on the day before the move a young man called me to trying to change my move date to 9/5/2002. I told him that I would be willing to cancel the move, but he didn't want to do that. So I called him back and we worked out the move date to be the 9/4/2002. I also told him at the time that my girlfriend had a 2:00 pm Flight that day. No problem was the answer. I also asked if I could speak with Sharon but once again, I got she's not in.
The Move Day: 9/4/2002
My Girlfriend was there for the Move that morning. Kobie was your Company Rep. and did all of the Calculations for Jet Movers. During the movie got a call form my Girl friend and she was crying. She told me what was happen there and I called you at once and relayed the information that was going on there. At that time asked you the name of your Rep. that was handling the move out there and you told me Kobie. That's how I got the name of Kobie was from you. She was Upset that she was being charged and extra 780.00 dollars. She was getting ready to leave to go to the airport and Kobie told her that she would have to pay half of the Balance. She gave Kobie a check for $945.50 half of the Balance. After talking with you Yossi, you said we would see when the paper work came back into your office there. I called you the next morning to talk about it, you told me that the truck broke down in Tampa and was in the shop being fixed and you expected it that evening. I called the next day and you said it hadn't made it but you faxed over to me a fax dated September 4, 2002 time: stamped 3:01 PM, you faxed me the Bill of Lading and Freight Bill, Your company Packing schedule and rate sheet. I see all of these extra charges for things that should be part of the move and was not even told to use by Sharon. I asked several time and nothing. What even more concerning to me is that I email Sharon and Item List of all of our things that we were moving. That's how you came you with the 482 cf. You would think that if something on that list needed special handling, at the time of contracting with a person you would surely make them a where of it, right?? All of these requirements that you told me after the move you knew before the move and should have shared it with us. If you truly want to have happy customers, you would tell them this upfront. There was plenty of time and you had the Item list. Seems to me that Jet movers were out to take us for extras, right from the start.
To my girlfriend surprise, and me the total had Changed to 2523.00. Now I know you and I have been talking about this matter. Here's what really bugs me. As you and I both know, you do require a 60% payment at pick up and the balance on delivery. Now with that said, Kobie took 945.50 at that is half of the balance that was worked out the day of the move. If you would look at what she paid Kobie and the things that they talked about at 50% of the balance paid at the time of pick-up, the total extras would have been 780.00 Dollars as to what they agreed to at the time of the move. Kobie told her that she needed to give him half and told her how much she needed to write the check for.
I don't know how we get from a balance of 945.50 to 1577.50. I would say that that is very very suspicious to me. Please help me understand, how you can come up with this after your Company Rep. on site took half of the balance at the time of move. Just FYI, and I'm sure you know this, at the time of the move our Balance was 1111.00. After the move and Kobie had told her what the extras were and the price 780.00, the new BALANCE was$1891.00. Kobie told her she needed to pay half of the balance hence the check for 945.50, leaving a balance of 945.50.
I will tell you that something not right here, and trying to explaining it with the paper trail that we have and as you and I both know that all moving Company's are pretty much the same when it comes to picking up and delivering, the amounts that is at the time of moves. Kobie is and was representing Jet Movers during this move. If Kobie made an error, then that's a Kobie and Jet Movers problems.
Yossie, I also realize that you do have our furniture and things, and I hope that Jet Movers do the right thing in resolving this matter.
Houston, Washington Click here to read other Rip Off Reports on Elite Van Lines Elite Movers