• Report: #443324

Complaint Review: JetBlue Airlines

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  • Submitted: Mon, April 13, 2009
  • Updated: Sun, April 19, 2009

  • Reported By:philadelphia Pennsylvania
JetBlue Airlines
Inernet Nationwide U.S.A.

JetBlue Airlines JetBlue Rip-off Internet

*Consumer Suggestion: What Does Non-Refundable Mean?

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I booked my flight on But for some reason I had to cancel my plan. They Charged $100 cancellation fee. I thought cancellation fee is fair and was OK with it. But to my surprise they never returned the money back. They say they have put it in some JetBlue account. I couldn't understand what account is that.

Bottom Line. I got ripped-off with all the money, I never got it back.

Shame on you JETBLUE. You are really CHEAP.

philadelphia, Pennsylvania

This report was posted on Ripoff Report on 04/13/2009 06:48 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Suggestion

What Does Non-Refundable Mean?

AUTHOR: Karl - (U.S.A.)

The ticket was most likely non-refundable which means that you had to pay $100 to cancel it or change it. The remainder of the money is available towards another ticket if the trip is completed a year after you originally purchased your first ticket.
I wonder why you didn't use Southwest which DOESN'T charge cancellation fees. The entire price of the non-refundable ticket is yours to apply to the next trip if completed within a year of the time you purchased your first ticket. If you like cancellation and change fees travel on all the major airlines EXCEPT Southwest. If you purchase a non-refundable ticket from anybody including Southwest you do NOT get your money back. It is essentially in an escrow account for your use under the original routing number. On Southwest, however, it is not reduced by a $100 change or cancellation fee. This is what Jet Blue meant when they told you that your money was in an "account". If you purchased a fully refundable ticket, though, you should have gotten a refund. Fully refundable tickets cost more than non-refundable ones.
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