- Report: #116908
Report - Rebuttal - Arbitrate
Complaint Review: Jevene Beauty Or Lift-Visage Wrinkle Cream
Jevene Beauty Or Lift-Visage Wrinkle Cream18324 Oxnard Ste,#2 Oxnard, California U.S.A.
Jevene Beauty Or Lift - Visage Wrinkle Cream Will not cancel account / refund monies for 2 return shipments ripoff Oxnard California
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After receiving 2 add'l shipments of wrinkle cream at $50.90 each, I decided to cancel my account and returned the shipment dated Sept. 14, 2004 (have post office confirmation of receipt # if you need it). I sent shipment back with their copy of my receipt where they charged my bank card with packaged UN-opened and request to cancel my account and refund my money.
I also sent a fax to their customer service email address requesting the same (have copy of this also if you need it).
Then, in October, I received ANOTHER shipment, with an invoice debiting my bank card again for $50.90. I immediately wrote/printed letter of cancellation with copy of original email included and sent back 2nd order requesting now refund for BOTH shipments.
Still have not heard a thing. Tried to call both phone #'s that showed up on my bank card (1-866-465-2583 / always busy; and 1-818-990-0991 / seems to be generic office number with no operator ever on duty and "general mailbox" always full!!!) - with no luck ever getting through or leaving a message.
Please help me or direct me to someone who can! Am filing complaint with my bank today to see if they can stop debits.
This report was posted on Ripoff Report on 11/09/2004 01:42 PM and is a permanent record located here: http://www.ripoffreport.com/r/Jevene-Beauty-Or-Lift-Visage-Wrinkle-Cream/Oxnard-California-91356/Jevene-Beauty-Or-Lift-Visage-Wrinkle-Cream-Will-not-cancel-account-refund-monies-for-2-116908. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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