- Report: #1021511
Report - Rebuttal - Arbitrate
Complaint Review: Jewish Marketing Solutions
Jewish Marketing Solutions125-10 Queens BLVD Kew Gardens, New York United States of America
Jewish Marketing Solutions misleading, unprofessional, rude, doesnt contact you Kew Gardens, New York
*Consumer Comment: Past client
*Author of original report: Tried Reasoning with Jerwish Marketing Solutions
*UPDATE Employee: We Have Made All Attempts To Resolve This Issue. We Have Offered Multiple Resolutions. Their Complaint Contains Fictitious Information.
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On 09/04/12 we email Jewish Marketing Solutions and requested some changes be made to our ad to match our company. We did not receive any response of any kind to let us know these changes were being made. During this time we did some research on Jewish Marketing Solutions and came to an astonishing truth. On 09/25/12 we emailed JMS and requested a full refund of our money. We came to find out that there were over 40+ companies providing the same service even though we were told that we were 1 of 2 SPECIALLY SELECTED for the Atlanta Area. Even after the complaint was sent, we still do not receive any contact from JMS.
We called and asked to speak with a manager. We were transferred to Andrea who is the Customer Service Manager. We explained to Andrea that we wanted a refund and that we felt Jewish Marketing Solutions mislead us. Andrea said that she would see what could be done and would contact us at a later time. We heard nothing so on 11/13/12 we emailed JMS and Andrea to check on the status of our refund. No contact was made by JMS or Andrea. On 11/26/12 we received a fax with the revised ad, we did not sign off on it as we wanted a refund.
On 11/27/12 I emailed JMS to let them know that we were not satisfied with JMS and that they were purely unprofessional and that we want 100% of our money back. We stopped emailing and tried to reach out to Andrea multiple times leaving messages with her employees and not once received any calls or emails back. Sent Andrea another email on 12/17/12 to contact us and discuss our refund. No attempt to contact us was made. I was given the presidents email (Avi) and i sent him an email explaining the reason for the refund and how his company employees refused to work with us or not even contract us. I was given a false email address as the email came back as undeliverable.
So on 01/25/12 i called JMS and demanded to speak with Andrea to resolve this issue. I had to leave my information with an employee as Andrea was busy. Shortly after i hung up i received a call from Andrea. I kindly and professionally spoke with her and asked that a refund be admitted as we were truly unsatisified with JMS. She said that she would not give us a refund that that she needed to speak with my supervisor about this matter, i kindly brought my supervisor on the line with no problems. Andrea began explaining that she would not give us a refund.
My supervisor tried to reason with her and explain that we were mislead to and felt that JMS was being unfair. This conversation lasted 10 minutes and my supervisor kindly asked Andrea to speak with her supervisor, Andrea kept insisting that she is the one that deals with refunds and that her manager wouldn't be able to help us in this situation. Finally Andrea transferred us to her supervisor Sally. My supervisor kindly and professionally explained to Sally why she believed that a refund should be given a refund as we have had nothing but trouble with JMS.
Sally rudely interrupted saying she would not be giving a refund. My supervisor asked why and Sally said that a refund could only be given if asked 3 days after the signing of the contract plus she mentioned that our ad has already been published. We did not sign off on the ad and they published without our consent. It states in their TERMS AND CONDITIONS Line #6 "The internet advertisement shall be posted after the advertiser approves the content by signing the proof of the advertisement." This was NOT SIGNED.
This report was posted on Ripoff Report on 02/28/2013 10:17 AM and is a permanent record located here: http://www.ripoffreport.com/r/Jewish-Marketing-Solutions/Kew-Gardens-New-York-11415/Jewish-Marketing-Solutions-misleading-unprofessional-rude-doesnt-contact-you-Kew-Garde-1021511. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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