- Report: #938520
Report - Rebuttal - Arbitrate
Complaint Review: Jiffy Lube
Jiffy Lube931 S Val Vista Road Gilbert, Arizona United States of America
Jiffy Lube Ripoff on their UPSELL Gilbert, Arizona
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
Employee #: 2706BBF2706JDW27
Hi Mr. Bove:
I just got off the phone with "JD" your manager for the fourth time today. My daughter was sent to change the oil only. In the interim, your manager, upsold my daughter on a serpentine belt for a quote of $79.95 which they charged $99.99 and after she agreed, unknowningly because she, nor I are a mechanics. So they didn't have this belt in stock and had to go to the store to purchase it. They had issues, 5 men over the car, and two witnesses, one of your customer told her verbatim: "they've been selling that part all morning". Bottom line, my daughter calls me, to double check, too late! She leaves the establishment, I've been coming to for 4 years at this location.
Mind you, this is beyond my wildest belief. She leaves, within 2 seconds the car stalls at Warner/Val Vista. I have a police report and numerous calls in/around 12:42PM, wherein the Gilbert Emergency Tow brings her back, and your men want to upsell her more, and tell her she needs more services, that were never mentioned - you know 'manufacturer recommendation.' I immediately have my daughter bring our car to our local Nissan/Superstition Springs location and $330.00 later, they have to replace the idle belt pulley and dead battery because according to the diagnostic technician, the original serpentine belt caused it by coming undone and hitting it. So now, I ask you Mr. Bove, what are you going to do to rectify this $440.00 situation that your shop caused and I have paid out of pocket? Your manager, would not give me your number and was condescending to my inquiries and I am beyond speechless.
This report was posted on Ripoff Report on 09/08/2012 04:59 PM and is a permanent record located here: http://www.ripoffreport.com/r/Jiffy-Lube/Gilbert-Arizona-85296/Jiffy-Lube-Ripoff-on-their-UPSELL-Gilbert-Arizona-938520. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.