- Report: #344165
Report - Rebuttal - Arbitrate
Complaint Review: Jiffy Lube
Jiffy Lube7101 Richie Hwy Glen Burnie, Maryland U.S.A.
Jiffy Lube No oil during my oil change Glen Burnie Maryland
*Consumer Comment: Court Case UPDATE! Since Jiffy Lube wouldn't update it!
*REBUTTAL Owner of company: Jiffy Lube Rebuttal
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It all began on June 10th I took my car into the shop for a coolant issue. A small piece of the intake manifold had come off. This piece was called the water inlet assembly. The shop I went to did a diagnostic check on 6/11/08. The machine that they hook up to my engine told them the only thing that was wrong with the car was the water inlet assembly. They took a day to put on I returned on 6/12/ 08. They had done a visual check and inspection as well on 6/12/08. They determined that the fan for the ac/ radiator wasn't working correctly. They replaced the fan. I had this work done at All tune and Lube 7100 N Richie hwy Glen Burnie MD. 21061. On 6/12/08 it was determined by the shop my car was in tip top condition. As soon as I took my car off their lot I drove to my local Jiffy lube (across the street) to have my oil change done. I have had my oil changed there a couple of times before. I went to the Jiffy lube located 7101 Richie hwy Glen Burnie, MD 21061. (410)-760-0183.
I told them I wanted an oil change. I ask if they could let me know if anything else may need to be done such as air filter ect. I went though the oil change process which was a little different from the other times I took my car there but I pay no attention, I thought they knew what they were doing. Over the course of a couple of day I noticed my car's engine working a little harder than usual. I just went back and fourth to work and said I would take it into my regular mechanic on Wednesday ( DJ's auto repair 3619 Fort Meade Rd Laurel Md 20724(301) 490-2556 ). Tuesday June 17th my car shut down. I had it towed into my mechanic on Wednesday morning. They mechanic determined the issue was the engine shut down due to lack of oil. He concluded that there were no cracks or leaks in my cars engine that may have made the car have a loss of oil. I told him that was impossible because I just had an oil change at Jiffy Lube on Thursday. He said well they must not have put any oil in it or little to no oil. He continued by stating that this was his 3rd jiffy lube car that week. He said they (the jiffy lube in laurel not the one I went to) were pretty good about taking care of any mistake they may have made. I then felt a slight bit of relief because I thought they would take care of what their tech did wrong.
I called and spoke with 2 mangers, a young lady and a man. One by the name of Jay, Jay was the son of the GM/owner. Jay told me he would review the tapes of my service. H took 7 days to follow up with me. When I spoke with him he told me that he ha to look over some video that they use in the shop. After those 7 days he told me he thought they were not liable. I asked how he came to that determination. He told me that he wasn't able to look at the video but there were some circumstances that made him think that it wasn't their fault. I asked what they were. He stated that I had gone 500 miles between 7/12 and 7/17. I stated I do corporate housing all over MD and West VA. I work 7 days a week. I haven't done any more driving than I had done any of the other times I'd gotten oil changes there. He said it is possible to lose 3-4 quarts (out of 5 that my car takes) of oil over 500 miles. At that point I felt as though my intelligence was being challenged. He had done no investigation, he didn't go to look at my car, he hadn't contacted his INS company for them to investigate all he did was make some stuff up and hope I would fall for it.
I stayed calm and collective and stated; ok Jay, this is what happened. I took my car into your shop for an oil change after having my car worked on by an accredited shop. I bought it to you for the oil change because you have always done my oil changes. Before I left the accredited shop I asked, made sure and received paper work stating my car was in tip top shape when I drove off their lot. This mean when I drove onto your lot my car was perfect. The mechanic that has my car now says there was little to no oil in the car and my engine shut down for that reason alone and I have paperwork to prove it. There are no other explanations. I said I have been very patience and understanding under the circumstances. I haven't had regular contact with you for 7days. I have had to borrow other people's cars to just get back and fourth to work. I have called to follow up with you several times. Every time you said you would get back to me the next day I patiently waited. For you to call me after doing nothing in regards to finding out what might have happened and for the fact that your company has a pattern of this happening; for you to state that you don't think it was the fault of your shop is outrageous! He then offered to have HIS mechanic come out and break down my engine to prove it wasn't their fault. I told him none of his people were authorized to touch my car. I told him do not patronize me, you will send someone out to ruin what was left of my engine not to see who was at fault but to get yourself off the hook. He said at this time Ms. Watkins we will have to agree to disagree. I said well thank you for nothing, not even any empathy. I then called the Jiffy lube I went to and politely asked for the name of the GM (Jim) and I then realized they had the same last name. I then said "so Jay is Jim's son?" At that point I knew I wasn't getting far if the GM was his father. I called that same day and left a voice mail at their regional office in Millersville MD. By 11 am the next day I had no call back. I called it again and asked for more information. I asked who was above Jim. I was told no one. I asked for their name of their INS Company, he said he could disclose that information. I asked for a manager to call me back, he said jay would give me a call back. I told him I didn't want Jay to call me. I asked him to have Jim call me. I called back a couple times today June 24, 2008 and was unable to reach anyone. This email is to ask for help with this situation. I am unsure of what to do other than have litigation in court. I wanted to avoid court at all cost by it seems that may have to be the way to go. If someone can touch base with me on this issue it would be greatly appreciated.
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This report was posted on Ripoff Report on 06/25/2008 01:54 PM and is a permanent record located here: http://www.ripoffreport.com/r/Jiffy-Lube/Glen-Burnie-Maryland-21061/Jiffy-Lube-No-oil-during-my-oil-change-Glen-Burnie-Maryland-344165. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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