- Report: #983915
Report - Rebuttal - Arbitrate
Complaint Review: Jiffy Lube
Jiffy LubeSunset Blvd., Saint George, Utah Saint George, Utah United States of America
Jiffy Lube Jiffy Lube false information to induce me to have my vehicle serviced Saint George, Utah
the names of two automotive repair shops and once completed I should return to Jiffy Lube for service.
I took the vehicle to my own mechanic, Castros Auto Service in Saint George, Utah and relayed to him the same information
I received from Jiffy Lube. Moises Castro, the owner, checked my vehicle himself. He reported back to me that the plug to my oil pan unthreaded normally and there was nothing wrong with it. He also observed that there was an insignificant seepage of oil from my oil pan gasket, but said it was so slight that I could deal with it after my trip if I wanted to. Moises changed my oil
When I returned home I parked my car on my driveway so that I could take a careful look at my garage floor. There was no evidence of significant dripping. If I had significant dripping as advised by Jiffy Lube, I would have noticed it myself.
This is what I think took place: The story told to me by the manager and the technician was concocted to create anxiety in my mind to influence me to take my vehicle to one of the two auto repair shops they recommended. Because I was well dressed and 67 years old, I think they assumed that I did not know much about my vehicle and was an easy mark. If this was their assumption they erred. I am a serious amateur auto mechanic and very aware of my vehicle. I think the comment about the guy who put in the drain plug . . . was a careless comment. I think these two had a kick-back arrangement for referring business to the repair shops they recommended. The other possible explanation is that they are incompetent and misadvised me. To remove the oil pan to service the gasket in this vehicle requires the engine mounts be removed to extract the oil pan. To rethread the plug would require tapping or some other technique to rethread. All of this would have cost me over $300
before I could have my vehicle serviced on this day.
This is the last time I will take my vehicles to Jiffy Lube.
My wife has had our 3 vehicles serviced by Jiffy Lube for over 15 years. That is now over. I suspect if she were a single woman she would have had this unnecessary and expensive work done.
Patrick A (((REDACTED)))
This report was posted on Ripoff Report on 12/18/2012 02:53 PM and is a permanent record located here: http://www.ripoffreport.com/r/Jiffy-Lube/Saint-George-Utah-84770/Jiffy-Lube-Jiffy-Lube-false-information-to-induce-me-to-have-my-vehicle-serviced-Saint-Ge-983915. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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