• Report: #582955

Complaint Review: Jiffy Lube

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  • Submitted: Fri, March 19, 2010
  • Updated: Fri, July 09, 2010

  • Reported By: JimmyRay — Tampa Florida United States of America
Jiffy Lube
8303 N Dale Mabry Hwy Tampa, Florida United States of America

Jiffy Lube #64 incompetence nealry destroyed my brand new car. Refused to reimburse me for their negligence! Tampa, Florida

*REBUTTAL Owner of company: Why take a new car there?

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I took my brand new car to Jiffy Lube for it's first oil change. I waited over an hour as they comepleted the oil change, it cost $39.95. Their service members failed to tighten the OIL PLUG properly, resulting in all the oil leaking out of my car the over the next three-five days, putting my brand new car at the risk of a total ENGINE BLOWOUT!


I attempted to put oil in the car myself (cost $9.65), but as I poured the new oil in the car - I watched it leak out onto the ground! I took my car to the nearest service station, and they were able to replace the MISSING OIL PLUG and refill the oil to it's proper level, they charged me $22.00.


I was thankful the new service station even had an oil plug that fit my car and that they were so reasonable to fix the problem. They reported that I was "very lucky my engine did not blow-out!" So far, my oil change had cost me OVER $70.00 and six-hours of my time! And I still considered myself lucky something worse had not happended.


I contacted store manager Emory at Jiffy Lube, store #63, to report the incident and see what they were going to do about the problem. I requested reimbursement for all expenses. Three-weeks later Empory called and reported they will reimburse me for either the new oil service I had done - $22.00, or the new oil I had to put in my car - $9.65, but not both or even for the original (and negligent) oil change Jiffy Lube had preformed. I told them this was unacceptable. Empory reported, "That's all we're willing to do."


This report was posted on Ripoff Report on 03/19/2010 10:10 AM and is a permanent record located here: http://www.ripoffreport.com/r/Jiffy-Lube/Tampa-Florida-33614/Jiffy-Lube-64-incompetence-nealry-destroyed-my-brand-new-car-Refused-to-reimburse-me-fo-582955. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Why take a new car there?

AUTHOR: Matt - (USA)

     I'm curious why anyone would take a new vehicle to some incompetent outfit like Jiffy Lube? If I was you id spend the extra $10.00 and go to your dealer! I mean, look what works at Jiffy lube! 
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