• Report: #768513

Complaint Review: Jim Lisi

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  • Submitted: Mon, August 22, 2011
  • Updated: Fri, October 26, 2012

  • Reported By: sea side love — Karma California United States of America
Jim Lisi
24162 Cherry Hills Place Laguna Niguel, California United States of America

Jim Lisi, Increase Visibility Verified REVIEW: Jim Lisi's clients, feel confident & secure when doing business with Increase Visibility. CEO, Jim Lisi commitment to client satisfaction, exceptional client experiences & SEO campaign success. James Lisi's commitment to the Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, ..A program that benefits the consumer, assures them of complete satisfaction & confidence when doing business with Increase Visibility.
*UPDATE: Jim Lisi's personal commitment to the success of his clients at Increase Visibility is the number one priority of his business. Recognized by Ripoff Report Verified

*UPDATE EX-employee responds: classic tactic- should server as proof everything said is true- SCAMMERS!!!

*REBUTTAL Individual responds: It is not acceptable to slander and defame someones good name.

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Ripoff Report Verified REVIEW:

EDitors UPDATE: Positive rating and recognition has been given to Increase Visibility Inc. for its commitment to excellence in customer service.
Increase Visibility is Rip-off Report Verified


The information provided in this report is based on comments made by Jimi Lisi and Team Leader Mike Svetliz during an on-site inspection held by a third party verification company with no biases toward Increase Visibility.
Ripoff Reports discussions with Increase Visibility have uncovered an ongoing commitment by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any complaints or concerns. Increase Visibility listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

Increase Visibilitys founder, Mr. James Lisi, has informed us that his personal philosophy is that his clients are a precious commodity. As a successful businessman for 21 years, Mr. Lisi feels it is critical to listen to his clients and respond accordingly. By always putting his customers first, Mr. Lisi hopes to maintain Increase Visibility as a successful enterprise since 2005 and for many years to come. Another top executive of the company told us that Mr. Lisis personal business philosophy is based on the premise that "strives to add value in its Internet marketing services as they understand that a successful business model is based on value-added services, and premium client care. Increase Visibility is all about better service equaling better results. From team calls to monthly reporting, their optimizers and account managers are driven to exceed clients expectations with professionalism and unmatched expertise. Accountability is part of their corporate fabric which shows with their 96% client retention rate!

Some of the other things Ripoff Report learned in the course of its investigation: typical customer feedback reads: Increase Visibility (and Mr. Lisi) Increase Visibility has helped our company increase ranking of our most important keywords and phrases, increasing ROI in our SEO channel. This allowed us to cut back on spend in costlier channels. They also helped our company kick off our SEO efforts on two new websites and we saw immediate benefits from natural search on these sites as well.

Increase Visibility provides an internet marketing service to clients of all sizes. Their marketing services are based on writing high quality content for the search engines, which includes handling link building, content creation, keyword density and press releases. Through these services, Increase Visibility aims to generate more quality traffic for their clients, and thus more revenue. Although they offer their services to clients of all sizes, their target market is medium sized businesses who generate $1-5 million per year, do around 5-10h ppc (pay per click) and want to diversify their marketing. To generate leads, Increase Visibility states that they pay lead brokers, are ranked #1 on toptenreviews.com and are also ranked well on Google, all of which provide leads and inquiries.

Increase Visibility's sales process starts with a website evaluation report, which helps indicate weaknesses with a potential client's website. Leads are walked through these reports while given recommendations for conversions. Services are then suggested based on the size of the website and the keywords desired by the client. Increase Visibility prides themselves on their customer service and accountability. They offer a back-end client center where their clients can receive daily reports of the work that is going into enhancing their company's internet visibility.

Jim Lisi states that he has spent the last 11 months improving the operational structure of Increase Visibility and that they are now at 95% efficiency. To improve upon their structure, they have held bi-weekly meetings, training, and team members have attended seminars in order to improve their processes. Team members are advised to "go above and beyond" to ensure their clients' full satisfaction, address any concerns, and they now boast a 96% client retention rate.

Common complaints made by customers are generally based on traffic not increasing quickly enough. Team leader Mike Svetliz states that each client's website has variable chances to rank online. Their sales team takes that information into account and tries to avoid making promises or giving their clients unreal expectations. One instance in particular involved a client wanting increased revenue after 3 months of service. Although traffic had increased on their site, sales were not reflected. Increase Visibility took extra time to consult for conversions by adding heat map tracking and goals in analytics to produce a higher conversion rate while maintaining services.

Since Increase Visibility has been a part of the Rip Off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program, they have increased the transparency of their operations and allow their clients to view all tasks, reports, and deliverables in their third party project management platform. The company feels that it is great to be working with Rip Off Report and they are proud to be a part of this program.

At Increase Visibility, they incorporate a comprehensive search strategy to maximize your online brand visibility on all channels thus maximizing clients overall exposure. Their focus is long term business partnerships not short term monetary gains. Increase Visibility works with their clients to not only build traffic, but also enhance their online marketing & advertising strategies. Thats how they differentiate themselves from other marketing agencies. It is one thing to drive new traffic, but they help you convert that into dollars

Increase Visibility views employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this: "Mr. Lisi provides a very positive environment to work. Opportunities for improvements and suggestions are encouraged. James is truly concerned about our contribution to the company and provided solid growth opportunities for us. He takes the time to listen and communicate with his employees and customers." Rip-off Report was pleased to learn that Increase Visibilitys past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.

Increase Visibility recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Reports Investigation Increase Visibility has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our investigation, which included discussions with Mr. Lisi and many of his past and current associates, Ripoff Report is convinced that Increase Visibility is committed to quality delivery of services resulting in total client satisfaction.

Read more about why consumers should feel confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.

Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer ..

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NOW TO THE ORIGINAL REPORT THAT WAS FILED
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Jim Lisi Increase Visibilty Jim Lisi is a Psycho  Warning STAY AWAY ! Laguna Niguel, California

Take this as a warning ! Jim Lisi is they biggest idiot around the guy uses people for labor services and does not pay his bills. Jim Lisi thinks his sh*t don't stink He treats people like he is above all of ue and in realality he is stupid the guy buys a boat knows nothing about them and has no where to dock it let alone how to operate it, he thinks he's some big shot ! I did work for him and I get in return phone calls after phone calls with foul Language F this F that what are you stupid no Jimi Lisi is stupid it took 4 months just to get paid by this jerk he like to put me down and act stupid like he didn't get his invoices and when I caught him at is game he left messages that his corporate attorney  will get me and he will come after my business this guy needs anger managment Do Not Do Any Buniness with him he is 100 % ripoff Jim if you read this it is all going to come back at you one day and when it does hope I get to see it you are the Devil the next person you rippoff just might handle you the way you need to be handle, I will leave it at that see you in court ripoff Jim Lisi !

This report was posted on Ripoff Report on 08/22/2011 09:38 PM and is a permanent record located here: http://www.ripoffreport.com/r/Jim-Lisi/Laguna-Niguel-California-92677/Jim-Lisi-Increase-Visibility-Verified-REVIEW-Jim-Lisis-clients-feel-confident-secure-768513. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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Updates & Rebuttals

#1 UPDATE EX-employee responds

classic tactic- should server as proof everything said is true- SCAMMERS!!!

AUTHOR: Unbelievable lies by Increase Visib - (United States of America)

point proven once again... this is how Jim Lisi and the crooks at increase visibility operate. this is abolutely reflective of other posts and nicely shows this man's personality and style of business. he can try to say all he wants, but even in his rebuttal you can get a sense of how he operates his day to day with people.

One can expect this same result when things go bad if dealing with increase visibility. not a matter of if, just when.

"since you chose to take this matter to an internet website, I have no interest in dealing with you directly and my attorney will be contacting you with a Cease and Desist order."

you would do better with ANY other company in the market than to do business with jim lisi and increase visibility, period.

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#2 REBUTTAL Individual responds

It is not acceptable to slander and defame someones good name.

AUTHOR: - (USA)

 I am taking the time to respond to this false report simply because complaints on websites like this are slanderous, insulting accusations without process for fair resolution. Information is taken public solely on the side of an anonymous accuser.
 
However, in this particular case, I have evidence that the accuser is April from Ocean Blue Yacht Service. Id prefer not to be dealing with this matter in a public forum, but in light of her insults and accusations, Im compelled to reply here simply to make something clear: It is not acceptable to slander and defame someones good name just for the heck of it. 
 
1.  I waited 3 months to get any actual invoice from April and when I finally did, I paid it right away. Then I hired April to wash my boat on a Friday, as I was preparing to entertain Saturday
2.  She did not fulfill the service, did not call to tell me it was undone, and waited for me to find my filthy boat on the morning of my event thus ruining my event
3.  She sent me an invoice for $850.00 -- for two washes and a wax, the wax was never requested
4.  I called and asked her to resend the invoice with the correct amount for two previous washes at $25.00 each and no wax (never done)
5.  She said to ignore the overage and just pay $50.00
6.  I preferred not, and requested again an accurate bill
7.  She began screaming at me that I have anger management problems and hung up
8.  The defamatory posting showed up
 
I am a business man, running a company with a lot of daily details. I admit, irritation was in my voice in dealing with her ineptitude. I pay my bills when the bills are accurate. Its that simple. Its ludicrous to be defending myself in this manner, but on the other hand, remaining silent and anonymous is simply not my style.
 
April, since you chose to take this matter to an internet website, I have no interest in dealing with you directly and my attorney will be contacting you with a Cease and Desist order.
 
In conclusion, I refuse to lower myself to this level of name calling and will now let my attorney handle it as I feel it is a direct attack on my good character for no real reason.
 
Jim (949)  874-6923
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