- Report: #1022155
Report - Rebuttal - Arbitrate
Complaint Review: Jim Sullivan
Jim Sullivan16835 Algonquin St Ste 124 Santa Ana, California United States of America
Jim Sullivan Sunset Alarm, Inc. ADT Alarm Systems Authorized Dealer Santa Ana, California
Jim's enthusiasm in the pre-sale period was enormous; as soon as a contract was signed, however, there was no more interest in customer service and support, phone calls on our part were ignored or not returned, and when issues with a malfunctioning sensor came up, Jim would not remember ever talking to us.
In the end, we found ourselves with a hefty bill from City of Santa Ana Police Services for responses to false alarms caused by a malfunctioning system and oblivious to Jim Sullivan. When my associate called Jim to inquire about how he suggested we remedy the issue, he called her crazy.
We now filed a complaint with ADT directly in the hopes to encounter a better level of customer service in their ranks. If you happen to have a residence or business in the Santa Ana area, in the interest of your own well-being stay away from Sunset Alarm and Jim Sullivan (who, coincidentally, uses several different phone numbers, 949, 714 area codes as well as a toll-free number).
This report was posted on Ripoff Report on 03/01/2013 01:34 PM and is a permanent record located here: http://www.ripoffreport.com/r/Jim-Sullivan/Santa-Ana-California-92705/Jim-Sullivan-Sunset-Alarm-Inc-ADT-Alarm-Systems-Authorized-Dealer-Santa-Ana-California-1022155. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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