- Report: #1041964
Report - Rebuttal - Arbitrate
Complaint Review: Jimmy Jazz Clothing
Jimmy Jazz ClothingInternet United States of America
Jimmy Jazz Clothing One problem after another..., Internet
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I FINALLY receive my order on April 8th and the jacket that I had ordered was damaged. GREAT! I contacted them again via LiveChat and was told that they could give me 10% off or I could return the item and hope that they had another one available. I told her that I would keep the item if I could receive more of a credit than that, but that 10% was not enough for me to keep a white sleeved jacket that had spots up and down both arms. She said that if I sent pictures then I would receive 10% plus a refund on my shipping amount. I decided to settle for that rather than deal with returning the item. I emailed pictures of the marks on the jacket and was told that someone would contact me about this within 20 minutes of receiving the pictures. (Shocker... no one called)
I called today April 9th and was told that the last person that I had spoken with was not in today (which seems to be a common answer with them judging by reviews) and was told that I could only receive 10% and $5 off my shipping since not everything in the package was damaged. I tried to be patient with the customer service rep, I have worked for an online company before so didn't want to be rude, but after she raised her voice at me on the phone I told her to go ahead and send me the shipping label since I would most definitely be returning the item... and I think it goes without saying that I WILL NOT EVER order from this company again.
This report was posted on Ripoff Report on 04/09/2013 04:28 PM and is a permanent record located here: http://www.ripoffreport.com/r/Jimmy-Jazz-Clothing/internet/Jimmy-Jazz-Clothing-One-problem-after-another-Internet-1041964. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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