- Report: #1079956
Report - Rebuttal - Arbitrate
Complaint Review: Jimmy Jazz
Jimmy Jazz - Cynthia ,CSR Mgr, www.jimmyjazz.com Jordan Retro Sale Spizike Limited, quantity Internet
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I tried to purchase some Nike Air Jordan retro shoes from Jimmy Jazz using a promotional coupon code for a pair of Spizikes that are in limited quantity at most places in terms of size (hence why I was buying them online).
Anyway, after completing the online "secure" payment form I received an e-mail stating that for "credit protection" purposes further proof of my identity was necessary. The e-mail actually stated that if I wanted to buy they wanted me to e-mail a photo of the front and back of both my driver's license and credit card!
I'd NEVER heard anything that crazy before in my life! I even tried paying via PayPal, but still no results.
i called customer service where an ignorant and rude woman named Cynthia who claimed: "I AM the manager in charge." Told me that I had to e-mail these highly sensitive documents to Jimmy Jazz, but other than statimg that security needed them, she offered no logical, or competent explanation as to why. She told me if I was not comfortable that I could black out my information ad long as the name, address and number were still visible.
I did exactly as told and told Cynthia that after this I would NOT shop with Jimmy Jazz again.
The next day (NOT that same day) my credit card was charged (pending) for my purchase, BUT they also sent me an e-mail stating that my order was cancelled at "my request" even though I made no such request.
I checked online for scam and fraud claims against Jimmy Jazz and found several complaints that orders were placed, cards charged and NO shipments delivered.
My thoughts were: Thank God I blacked out most of my information just in case someone at Jimmy Jazz was collecting it for fraudulent use later on.
The only thing I know for sure is that I am positive the upper management at Jimmy Jazz has NO idea how much money and business they are losing because of employees like "Cynthia". I purchase hundreds in sneakers (collector) each month and will NEVER shop for any Retro Jordans or Nike sneakers at Jimmy Jazz again-
BEWARE of this company!
This report was posted on Ripoff Report on 08/28/2013 05:00 PM and is a permanent record located here: http://www.ripoffreport.com/r/Jimmy-Jazz/internet/Jimmy-Jazz-Cynthia-CSR-Mgr-wwwjimmyjazzcom-Jordan-Retro-Sale-Spizike-Limited-quant-1079956. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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