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  • Report: #999622

Complaint Review: Jo-Ann Fabrics

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  • Submitted: Sat, January 19, 2013
  • Updated: Sat, January 19, 2013

  • Reported By: Jean — Granby Massachusetts U.S.A.
Jo-Ann Fabrics
Center st. Ludlow, Massachusetts United States of America

Jo-Ann Fabrics Buyer Beware Ludlow, Massachusetts

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Buyer beware of Jo Ann Fabric refund policy. This was the worst customer service I have experienced in a long time. With today's economy I would think they would bend over backwards to keep their customers. Instead they just don't care. Maybe they should look at other companies to see how true customer satisfaction pays off. They will not give you a refund or a store credit on any of their clearance items but they will not print this on their big clearance signs or have their cashiers trained to mention this at h register. No it is written on a small sign somewhere hanging in their store. You can't even find what your looking for in their confusing store never mind a return policy sign. Even speaking to their customer service dept. at headquarters didn't care. Don't hey know for every unhappy customer they will tell 20 people and with no customers there are no jobs. Sorry Jo Ann Fabrics your not the only game in town. Maybe undercover Boss should really look at this company.

This report was posted on Ripoff Report on 01/19/2013 05:31 AM and is a permanent record located here: http://www.ripoffreport.com/r/Jo-Ann-Fabrics/Ludlow-Massachusetts-/Jo-Ann-Fabrics-Buyer-Beware-Ludlow-Massachusetts-999622. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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