• Report: #1038589

Complaint Review: Joe's Data Center

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  • Submitted: Wed, March 27, 2013
  • Updated: Thu, March 28, 2013

  • Reported By: James — Overland Park Kansas
Joe's Data Center
324 E. 11th St., FL 26 Kansas City, Missouri United States of America

Joe's Data Center Joes Data Center Rude, Unprofessional & Horrible Service Kansas City, Missouri

*Author of original report: More lies from Joe

*Author of original report: More lies from Joe

*REBUTTAL Owner of company: Customer was shut off for violations of AUP and TOS

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On 3/27/13 @ 5:10pm CT (about) I called Support after noticing my services were down. I had just spent a large sum of money on advertising the site being up.Naturally I was upset because my advertising campaign had begun. After the phone rang for several minutes someone in Support answered claiming to be "Joe".

After explaining my problem that this has happened before and now I have money riding on it, he tells me: "Well if you are going to be rude, I can just cancel your service."

First of all, rude  and being upset are separate things. Being rude, implies that I was insulting, using profane language and such. I was upset, which means that I was quick to the point of wanting to know "WHY MY SERVICE WAS DOWN" (again).

I had previously used them back in early 2012 as they were completing an upgrade to better service. Back then the service was constantly under DDOS attack and made it nearly impossible for hours on end day after day to get onto my machines to copy my files and move off their network. I figured that after the upgrade they'd be better prepared. This was not the case.

For the second time I received a batch of blocked IP addresses due to a previous client sending SPAM, making my sites inaccessible to anyone using most major virus/adware programs. Changing the IP addresses was a time consuming task that I shouldn't have had to go through. Their System Administrator staff should be checking on their unused IP address before assigning them to clients.

Quite annoyed with "Joe" telling me right off the bat that they'd cancel my service. So , I asked two questions:

You are the owner? How long have you been doing this?

He said he was and had been doing this for 5 years.

At that point I realized that 1) Joe doesn't know what he's doing and hasn't had enough time in the field to fully handle a datacenter and 2) I no longer wanted to be a customer, where the first response to a problem is "We'll just cancel your account."

I told him to close my account and he hung up on me.

If you are looking for a hosting provider that has UPTIME, Joe's Data Center is not the place. If you are looking for a hosting provider that has CUSTOMER SERVICE worth its pay, Joe's Data Center is definitely not the place.
If you are looking for a hosting provider that solves issues, well Joe's Data Center is definitely not the place either - unless you consider cancelling customers a solution.

I have spent 15 years in data centers and never have any of the companies I've been with resorted to cancelling an account when a customer calls to complain. Anyone in Customer Service knows that it's a fact that most customers are generally upset when they are paying for services they aren't receiving and have to call support.

Joe could learn some customer service skills. However, I will never recommend or use their services again.

This report was posted on Ripoff Report on 03/27/2013 03:32 PM and is a permanent record located here: http://www.ripoffreport.com/r/Joes-Data-Center/Kansas-City-Missouri-64106/Joes-Data-Center-Joes-Data-Center-Rude-Unprofessional-Horrible-Service-Kansas-City-Mi-1038589. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 Author of original report

More lies from Joe

AUTHOR: James - ()

Every single hosting company worth hosting with will always immediately notify someone when there is an issue with their services that causes them to be suspended.

However, I was not informed that there was any such issue until after I had called my card company to dispute the charge. I do not believe in paying for service where the owner of the business deletes the entire account without warning, where the service is horrible and I am not getting what I paid for.

I have asked for proof that my site was hosting and was told it doesn't matter.

When your first response to an upset customer is to delete their account, its proof that you are "stupid" and don't understand the business.

Attached one will fine a copy of browser window when I first opened the account and how they provided me with blacklisted IP address.

Also a copy of when their service went down for a DDOS atttack (which was quiet frequent)

And a copy of him refusing to provide proof that my site was hosting anything against the TOS/AUP. It's funny how he decided to use this excuse after the fact, talk to any other hosting company and they will email you to tell you you've been suspended and if available the reason, so that the customers can fix the issue. 

Joe's only shuts down sites, they don't believe in notifications apparently. The first sign of a horrible host.
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#2 Author of original report

More lies from Joe

AUTHOR: James - ()

Every single hosting company worth hosting with will always immediately notify someone when there is an issue with their services that causes them to be suspended.

However, I was not informed that there was any such issue until after I had called my card company to dispute the charge. I do not believe in paying for service where the owner of the business deletes the entire account without warning, where the service is horrible and I am not getting what I paid for.

I have asked for proof that my site was hosting and was told it doesn't matter.

When your first response to an upset customer is to delete their account, its proof that you are "stupid" and don't understand the business.
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#3 REBUTTAL Owner of company

Customer was shut off for violations of AUP and TOS

AUTHOR: joesdc - ()

This customer was shut off for violations of our AUP and TOS. He was hosting a Facebook phishing website. The customer also was 3 days past when the service billing renewed and had not paid the current invoice. The service was shut down by our security department and before we could send the details to the customer he called and basically said we were stupid and did not know what we were doing. I said that I was trying to help but needed information to look the account up such as a name or ip address and the person while trying to look up that info continued to be rude and say our service was horrible. It is one thing to be upset it is another to degrade the person who your talking too. The customer actually said they wanted to cancel the service and I said that I would go ahead and perform a cancellation of the service. I did not intentionally hang up as I thought the conversation was over. I even made contact with the customer again to allow them to get access to the server so they could back up any data they might need just trying to be nice and during the process of the customer getting the data off the server while I was still on the phone with him he tried to charge back previous months service.
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