On 3/27/13 @ 5:10pm CT (about) I called Support after noticing my services were down. I had just spent a large sum of money on advertising the site being up.Naturally I was upset because my advertising campaign had begun. After the phone rang for several minutes someone in Support answered claiming to be "Joe".
After explaining my problem that this has happened before and now I have money riding on it, he tells me: "Well if you are going to be rude, I can just cancel your service."
First of all, rude and being upset are separate things. Being rude, implies that I was insulting, using profane language and such. I was upset, which means that I was quick to the point of wanting to know "WHY MY SERVICE WAS DOWN" (again).
I had previously used them back in early 2012 as they were completing an upgrade to better service. Back then the service was constantly under DDOS attack and made it nearly impossible for hours on end day after day to get onto my machines to copy my files and move off their network. I figured that after the upgrade they'd be better prepared. This was not the case.
For the second time I received a batch of blocked IP addresses due to a previous client sending SPAM, making my sites inaccessible to anyone using most major virus/adware programs. Changing the IP addresses was a time consuming task that I shouldn't have had to go through. Their System Administrator staff should be checking on their unused IP address before assigning them to clients.
Quite annoyed with "Joe" telling me right off the bat that they'd cancel my service. So , I asked two questions:
You are the owner? How long have you been doing this?
He said he was and had been doing this for 5 years.
At that point I realized that 1) Joe doesn't know what he's doing and hasn't had enough time in the field to fully handle a datacenter and 2) I no longer wanted to be a customer, where the first response to a problem is "We'll just cancel your account."
I told him to close my account and he hung up on me.
If you are looking for a hosting provider that has UPTIME, Joe's Data Center is not the place. If you are looking for a hosting provider that has CUSTOMER SERVICE worth its pay, Joe's Data Center is definitely not the place.
If you are looking for a hosting provider that solves issues, well Joe's Data Center is definitely not the place either - unless you consider cancelling customers a solution.
I have spent 15 years in data centers and never have any of the companies I've been with resorted to cancelling an account when a customer calls to complain. Anyone in Customer Service knows that it's a fact that most customers are generally upset when they are paying for services they aren't receiving and have to call support.
Joe could learn some customer service skills. However, I will never recommend or use their services again.