- Report: #975182
Report - Rebuttal - Arbitrate
Complaint Review: John Church & Co (Todd)
John Church & Co (Todd)319 Routes 5 & 20 Waterloo, New York United States of America
John Church & Co ,Todd, We paid in cash over 700 dollars for furniture that miraculously became damaged 3 days later and still have not had our money refunded. The owner never seems to be available but the so-called salesper Waterloo, New York
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I was puzzled by this message for obvious reasons. I called him back only for him to say that he opened the box with our table only to find the contents smashed so he had nothing to deliver to us. I questioned how something could be smashed inside a box and nothing to indicate that on the outside. I stated I wanted my money back several times which was over $700 cash only for him to keep trying to convince me to come in to pick out another table. I maintained that I wanted my money refunded as he no longer has what I bought and paid for. He finally said he would TRY to get a refund check to me within 10 days. No-one should have to wait 10 days for their money due to a store's negligence or otherwise. There is nothing referencing 10 days for a refund in their store or on the 2 receipts I have from them. I have since contacted appropriate agencies in an attempt to compel the store to refund my money without success. All the signs and employees say the store isn't closing that the owner is just retiring but not likely seeing how they are conducting business, bad business! The owner is never available to talk to in fact the first time Todd was asked to put the owner on the phone he hung up on my husband.
This report was posted on Ripoff Report on 11/28/2012 04:31 PM and is a permanent record located here: http://www.ripoffreport.com/r/John-Church-Co-Todd/Waterloo-New-York-13165/John-Church-Co-Todd-We-paid-in-cash-over-700-dollars-for-furniture-that-miraculously-975182. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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