- Report: #793572
Report - Rebuttal - Arbitrate
Complaint Review: John Deere
John Deere Deere and Company Doesn't Stand Behind Its Products Internet, Internet
*Consumer Comment: Answer the question
*Author of original report: responding to customer post #1
*Consumer Comment: How long ago was this mower purchased?
They have kept up the mower very well. Yet, the motor stopped working on it. They went through hell trying to get any type of resolution. John Deere said to call the motor company. My mother did not buy the motor. John Deere bought the motor, so why should she have to contact the motor company? In the end, she had to spend over $600 for a new motor. The motor company finally agreed to chip in $200.
Either John Deere or the motor company (can't remember which) tried accusing them of cloging a part of the motor and that the part should be cleaned out every so often. The repair said that part was clean. He also said the consumer cannot get to that part to clean it anyway.
John Deere owes them for the additional $400, but they won't pay up.
After all the weeks of hassle, I definitely recommend staying away from John Deere products.
This report was posted on Ripoff Report on 10/30/2011 08:59 AM and is a permanent record located here: http://www.ripoffreport.com/r/John-Deere/internet/John-Deere-Deere-and-Company-Doesnt-Stand-Behind-Its-Products-Internet-Internet-793572. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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