• Report: #793572

Complaint Review: John Deere

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  • Submitted: Sun, October 30, 2011
  • Updated: Fri, November 18, 2011

  • Reported By: William — Lansing Michigan USA
John Deere
Internet United States of America

John Deere Deere and Company Doesn't Stand Behind Its Products Internet, Internet

*Consumer Comment: Answer the question

*Author of original report: responding to customer post #1

*Consumer Comment: How long ago was this mower purchased?

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My mother and her husband were lawnmower shopping.  They could have bought a $2,000 lawn mower.  But, they decided to spend $5,000 on a John Deere, because they thought Deere and Company had high quality products that wouldn't have problems down the road.  They already owned a John Deere gator, chain saw, and a few other John Deere products.  

They have kept up the mower very well.  Yet, the motor stopped working on it.  They went through hell trying to get any type of resolution.  John Deere said to call the motor company.  My mother did not buy the motor.  John Deere bought the motor, so why should she have to contact the motor company?  In the end, she had to spend over $600 for a new motor.  The motor company finally agreed to chip in $200.  

Either John Deere or the motor company (can't remember which) tried accusing them of cloging a part of the motor and that the part should be cleaned out every so often.  The repair said that part was clean.  He also said the consumer cannot get to that part to clean it anyway.  

John Deere owes them for the additional $400, but they won't pay up.

After all the weeks of hassle, I definitely recommend staying away from John Deere products. 

This report was posted on Ripoff Report on 10/30/2011 08:59 AM and is a permanent record located here: http://www.ripoffreport.com/r/John-Deere/internet/John-Deere-Deere-and-Company-Doesnt-Stand-Behind-Its-Products-Internet-Internet-793572. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 2Consumer 0Employee/Owner
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#1 Consumer Comment

Answer the question

AUTHOR: coast - (USA)

What was the purchase date of the mower? You evaded the question and failed to provide it in your complaint, which implies it was out of warranty.
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#2 Author of original report

responding to customer post #1

AUTHOR: William - (USA)

bad motor
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#3 Consumer Comment

How long ago was this mower purchased?

AUTHOR: Ken - (USA)

I would guess it's a riding mower, possible zero turn at this price.



John Deere IS usually reliable, but many things can happen including failing to maintain it properly, which you have said didn't happen.



What did the repair shop say caused the motor failure?

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