• Report: #987683

Complaint Review: John Keating Chevrolet

  • Submitted: Thu, December 27, 2012
  • Updated: Fri, December 28, 2012

  • Reported By: David — Highlands Texas United States of America
John Keating Chevrolet
21001 Crosby Freeway Crosby, Texas United States of America

John Keating Chevrolet Crooked Car Sales: Dishonest sales and sales contests Crosby, Texas

*Author of original report: I agree

*Consumer Comment: Not unique.

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There are two groups which consistently rate at the top of polls for public distrust.  One of those groups is lawyers and the other is auto dealers.   The recent contest ran by John Keating Chevrolet in Crosby, TX really set new lows for the auto industry.   Very few people in the Houston area are going to trust John Keating or Chevrolet for a long, long time.

John Keating sent contest packets to people all over Houston the week of 12/10/12.   It had a scratch and win format.   Of course, everyone scratched and found out theyd won the top prize.  ($20,000 gift card or a 2013 Chevrolet Silverado 1500)  That was the first deceptive act. When customers called the phone number given on the packet, their winning status was verified.  That was the second deceptive act. An appointment was then made for the customer to come in to the dealership and claim their prize. That was the fourth third deceptive act. Once there, winners we set up for sales presentations.

What was unclear was that the contest was actually a drawing based on a randomly selected number.   The packet identified that number as an activation code.  Once at the dealership winners were told that was their contest number.   Despite what the prize packet told them, they were not the big winner.   Salesmen pointed to rules printed on 4 pt type hidden inside the packet.  That was the fifth deceptive act.   

 Winners were then told that everyone won a prize, but only one person got the top prize.  Lesser prizes included Wal-Mart gift cards. They must have run out of the gift cards because most customers were given a .89 cent bottle of water valued at $5.  That was the sixth deceptive act. Winners were also required to fill out a form to claim their prize.  That form requested sensitive information such as social security numbers, employers, gross income, address etc.   It was actually a pre-qualification form for purchasing a vehicle.  That was the seventh deceptive act. 

Nor were there any deals on the vehicles.   Despite advertising for end of year sales there were no markdowns on the John Keatings vehicles.  All of them still had the number one invoice on the window.   There were no discounts advertised anywhere on the vehicle or at the dealership. That was the eighth deceptive act. 

I wrote GM of North America about this.  Their response was to bounce it between customer service and their "Aware" line.  Botton line - If Keating wasn't ripping off Chevy, then Chevy didn't give a d**n.

Stick to Ford and imports


This report was posted on Ripoff Report on 12/27/2012 12:43 PM and is a permanent record located here: http://www.ripoffreport.com/r/John-Keating-Chevrolet/Crosby-Texas-77562/John-Keating-Chevrolet-Crooked-Car-Sales-Dishonest-sales-and-sales-contests-Crosby-Texa-987683. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

I agree

AUTHOR: dekaup - (United States of America)

I agree, but it continues because people just shake their heads and walk away.  They are embarassed because they fell for it.  If enough people complain; if enough people refuse to buy their product; if enough people file legal charges with their attorney general or local DA; then, this would stop. It continues to happen because we allow it to happen.
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#2 Consumer Comment

Not unique.

AUTHOR: Flynrider - (USA)

"   The recent contest ran by John Keating Chevrolet in Crosby, TX really set new lows for the auto industry. "

   I have to disagree with that one.   The  "contest" you describe is decades old and is used quite regularly by car dealers around the country.     It specifically targets a customer base that is gullible enough to believe they won a huge prize in a contest that they did not enter, and are also not skeptical enough to bother reading the fine print.  This is the car salesman's dream customer.

" Stick to Ford and imports  " 

    Why would you think they're any different?  The car sales industry pretty much uses the same tactics regardless of the brand.  

  
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