John King Books My experience with them is a bad Horror Novel Detroit Michigan

I find it highly amusing that John King Books posts rebuttals, but do so without identifying who they are. Who is the anonymous employee?

If you will notice they seem to back pedal a great deal, it's ALWAYS the CUSTOMERS FAULT with them. BAD CUSTOMER. Never once have they ever admitted that they make mistakes.  They use excuse after excuse as to why something is nothing they did and how they are victims. The person who filed that complaint on Google is not lying as to their experience, but John King is attempting DAMAGE CONTROL by blaming anyone but themselves.

Originally when they shipped they paid $4 for shipping TOTAl, that COULD NOT include SIG CONFIRM as requested because that alone is $2.85 in cost. But yet they accuse me of ripping them off because I figured out how cheaply they shipped the book they were suppose to send me. You can't ship a book for $4 and have it include insurance or signature confirm. The truth is they were being cheap and lazy!

My police report was filed the SAME DAY they filed theirs and IN ADDITION I called the POSTAL INSPECTORS BEFORE THEY DID. I also communicated with my LOCAL POST OFFICE WAY BEFORE THEY DID.

I have COOPERATED FULLY with the POLICE, POST OFFICE and INSPECTORS and FINANCIAL INSTITUTIONS an have SATISFIED THEIR INVESTIGATION INTO THIS MATTER. 

JOHN KING IS RESTORTING TO INTIMIDATION, HARASSMENT and BERATING me into paying them for a book I DO NOT HAVE.

They have ABSOLUTELY NO PROOF that the book was ever received by me. The POST OFFICE has dismissed their claim because they can't locate the book because JOHN KING TOOK NO CARE WHEN SHIPPING THE BOOK

DELIVERY CONFIRM is NO GUARANTEE that the BOOK was delivered to the CORRECT ADDRESS.

JOHN KING BOOKS also fails to mention the number of EMAILS that I had sent them, the AMOUNT OF TIME I HAVE SPENT trying to locate the book and IN ADDITION....

JOHN KING and I had phone converations where he TOLD ME about his HEALTH ISSUES and FINANCIAL issues

I think if JOHN KING knows ALL and is ABSOLUTELY INNOCENT in this matter that they should SUE ME AND PROVE their ALLEGATIONS.

I think JUDGE JUDY would love a CASE like this!

We have never gotten a recorded message from Riss, ever.  She always knew how to call to talk to us during business hours to order the signed Truman book and to talk about the messy nature of her father's estate, but it is funny how she never could get ahold of us after ordering the book.  Riss only recently filed a police report (if she isn't lying).  She wasn't concerned about the book after it was delivered until we started calling her.  We did talk with the person she scammed and he was totally frustrated with Riss and her actions.  Also, this Google complaint she lists (if it is the person we remember) in inaccurate.  We contacted the purchaser the day we received the order (by email, as is our customery means when we receive an order by email that we cannot fill) and informed him that the book was not available.  He never read the email, it seems.  Also, we never took any money from him for the book that was sold...we never process the credit cards until the book is sitting here waiting for shipment.  This customer of ours did not lose any money, like we have lost with Riss.

In response to John King, he is correct in that the book was purchased in Oct 2013, and I apologize for that typo.

I do apologize for my typo, the transaction was in 2013.

However there continues to be a distortion of fact here which I am going to address.

When I spoke to Tom about the book I did ask him about shipping and he advised me that it would be shipped media mail, I suggested to him that he consider insuring the package and offered to pay the the additional shipping. I also suggested they might consider signature confirm.

Delivery Confirm affords no insurance unless you add it on, it also does not tell you exactly where the package ended up. In the event of misdelivery the Post Office has nothing to go on in this case.

This is exactly what the tracking into shows by USPS for the package that they claim they shipped properly shipped. There is nothing here to indicate anything other than delivery confirmation was used.

So, Mr. King why am I not to think that you didn't have insurance on the package, there is NOTHING indicated on this official Post Office page to indicate other wise and in fact the Post Office has verified that you ONLY shipped it with Delivery Confirmation.

Mr King also indicates that he does not have voice mail on his phones, but the number I called on this report does beep at the end of the recording and it does accept messages. In fact, I left a message on that machine the other day for them.

I also filed a police report with the Garland Police Dept and spoke with Dectectives this past week.  In fact I spoke with Postal Inspectors about the book and have never heard back from them. They reviewed the tracking information and I believe that they are aware of the issues in my area.

I have cooperated in every way possible and I have not written derrogatory, untrue comments about you folks until you attacked me first. The fact is you put profit before common sense and are now blaming me because the book has not been located.

And, yes, Mr. King, I have one other chargeback on record. I will provide any law enforcement official you deem fit with my Chase info and the Dispute department contact info so they may subpoena records.  The other company you mentioned charged me a lot of money on an asset search which they failed to perform. As the administrator to an estate it was imperative that an asset search capture all the assets. When they failed to perform their job I refused to pay them and ended up locating the assets on my own. As an administrator I bear fiscal responsibility for the estate so it is critical that I have correct information, otherwise I face financial liability.  Your attacks towards me seem to demonstate your own attempt to absolve yourself of your failure to follow resonable and prudent care with regards to my order.

My complaint about you may be the first to be posted about you here, but do you remember this Google complaint, Mr. King?

https://www.google.com/#q=john+king+books&lrd=lrd

This lady, Toni Riss, unfortunately is using this forum to justify ripping off our bookstore.  She has on numerous occasions lied regarding the book she ordered which (according to the USPS) was delivered to her; since she did not have to sign for the book, she decided to use that as an excuse to not pay for it.

FACT:  Toni Riss ordered the book in October 2013, not October 2012

FACT:  Toni Riss never discussed insurance and/or signature confirmation when ordering the book.

FACT:  While Toni Riss called us three or four times to discuss her family's troubled background before she even ordered the book, she never called us concerning the delivery status, and never called us to let us know she had not received the book (although she stated in her claim to her credit card company that she had called us and left a message on our "voice mail", we do not have "voice mail" on our phone, but only an answering machine, and no message from her was receivedon it); instead, she immediately disputed the charge, filing a chargeback with her credit card company.  We never learned about the book being stolen until the last week in November 2013, when we were debited by our credit company.

FACT:  We promptly filed a police report with the Garland, Texas Police Department, #2013R200709.

FACT:  We filed a report with the Postal Inspectors #29048800.

FACT:  We sent the Postmaster in Garland, Texas a detailed letter explaining the matter, along with copies of relevant documents.

FACT:  While we have no previous postings against us on Ripoffreport.com, Toni Riss had previously filed a report against another individual against whom she had filed a chargeback claim with her credit card company. (See Report #1038469).

FACT:  In Report #1038469 you will find a comment (#3) by a Karen Leonard.  The same Karen Leonard recently sent us an email wanting to know what proof we had against Toni Riss.  Obviously, if Toni Riss and Karen Leonard are not the same person, they are at least conspiring to slander two honest businessmen.

FACT: When I spoke to Toni Riss (in January 2014), she inadvertently described the package she claimed she never received; there is no way she would have known there hadn't been a signature required unless she had indeed received the package.  And, she assumed that there was no insurance on the package, as if had there been insurance we would have no reason to pursue the matter.  The post office considers the book delivered.

We are convinced that Toni Riss will be spinning more tales, and hopefully this posting will help people to be cautious when dealling with her.