REVIEW UPDATE: December 20, 2018: Direct Outbound Services remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Direct Outbound Services is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.

To date, Direct Outbound Services has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business™.

Over time and since becoming a member, Direct Outbound Services has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Direct Outbound Services remains committed to improving customer satisfaction.

Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.

Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!

*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at editor@ripoffreport.com.

Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to Direct Outbound Services for its full commitment to quality customer service.

Ripoff Report's discussions with Direct Outbound Services LLC have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Direct Outbound Services LLC listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

Direct Outbound Services LLC's CEO, Mr. John Monarch, has informed us that his personal experiences as an e-commerce consumer drive Direct Outbound's focus on quality. Mr. Monarch has personally experienced the pains of long shipping times, not receiving everything he ordered, and damaged shipments. By putting the customer first, Mr. Monarch believes that clients benefit significantly from this view. "Your bottom line is driven by the customer, nothing else. If they aren't happy, your books aren't happy. Focusing on the customer experience is the single best approach to satisfy every stakeholder in a transaction", Mr. Monarch told us.

One of the things Ripoff Report learned in the course of its review is that their clients often glowingly speak about the ability of Direct Outbound Services LLC to turn around special orders faster than expected, with custom critical shipments being handled nearly instantly.


Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..



The information provided in this report below is based on comments made by John Monarch during an onsite inspection held by a third-party verification company with no biases towards Direct Outbound Services.

Direct Outbound is a fulfillment center located in Greenville, South Carolina. They work with various businesses to professionally ship their product to the individual consumer. In addition to product fulfillment, their impressive call center allows them to provide customer service, tech support, and chargeback responses.

Leads for Direct Outbound are primarily obtained through word of mouth. John Monarch proceeded to explain the sales and services process for his company, "Essentially when they sign up with us we send them the agreement, we get everything worked with them, we have to figure out what their product is, how much it weighs, what kind of packaging we need, really all the ins and outs of what carrier they need to use. And then we help them import it or we help them get it to us from wherever it is currently even if it's overseas or if it's anywhere else in the United States we help them book freight they get the bulk products to us and then we get everything ready to ship out, integrate with their shopping cart systems, and start shipping product."



CUSTOMER CARE & COMPLAINT RESOLUTION – DIRECT OUTBOUND SERVICES

During the on-site interview, Mr. Monarch was asked to describe a situation where a client was not satisfied with the level of service they received. Mr. Monarch expressed that they rarely receive complaints. However, if they do it is typically in correlation with an outside force like the USPS or weather delays.

When asked to comment on complaints posted on Ripoff Report's website Mr. Monarch expressed that he believes the comments to be false, "Well, unfortunately, we believe, through our findings, that they were made by a competitor and were not really from a consumer. But also that we ship for hundreds of different companies and sometimes we have had some people call in and say they were confused and thought that we were the ones that owned the product and we weren’t."

When asked what type of changes they have made to honor their commitment to making things right with the consumer per the request of Ripoff Report, Mr. Monarch stated, "we’ve continued doing what we have always done. One of the things we have made sure to do delineate between us and the client. So just making sure that people understand that we just ship to them we don't actually own the product."

Direct Outbound is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program, "it means a lot. We think there are a lot of people that will trust us more in the long run."



DIRECT OUTBOUND SERVICES – STATEMENT FROM THE CEO – JOHN MONARCH

" We are one of the top fulfillment centers for helping small and mid-size businesses ship to their customers worldwide. With us, your customers will always be put first, and you have the backing of our knowledgeable and hardworking team to ensure that every single package we ship is treated as its own experience. Please take the time to check out our site, learn about what we can do to help you, meet with our account management team, and find how we can help you solve your shipping needs.

Direct Outbound Services LLC's team have expressed that they are second to none when it comes to fulfillment services. Direct Outbound Services LLC takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "Direct Outbound is a great environment to work in. Management cares about us, and encourages us to improve. Mr. Monarch genuinely is concerned with contribution, and often is seen coming out to work with us to better understand the process, and listen to our suggestions for improvement."

Ripoff Report was pleased to learn that Direct Outbound Services LLC's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.



STATED IMPROVEMENTS FROM DIRECT OUTBOUND SERVICES

Direct Outbound Services LLC recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Direct Outbound Services LLC has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with John Monarch, Ripoff Report is convinced that Direct Outbound Services LLC is committed to quality delivery of services resulting in total client satisfaction.



How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of. They have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that Direct Outbound Services meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24-hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint, so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses, so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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