On 8/2/11 - during record heat, my family contacted John Moore to come out and service our air conditioning unit. Our home was not cooling properly and we suspected we might be low on Freon; which historically required more Freon and possible collateral service. When the John Moore technician came to our home and provided their "free" service call, the technician told us that he saw nothing wrong with our system (noticeably, he didn't go into our attic)and after checking our Freon levels, thought we were a little low and proceeded to add more. After he added the
Freon, we asked if he were certain that there were no additional issues or concerns - without checking our system inside the house after adding the Freon - he stated that there were no problems and we should wait until the next day for the addition to take affect ($250). - But he was adamant about selling us an entirely new AC system ($8,900) and even gave us an unsolicited quote.
The next day, while we waited, the air didn't cool at all - my kids and I were miserable in 100+ degree heat. On the morning of 8/5/11, we called John Moore and told them our circumstances, which our kids had weathered the heat the prior day and evening, and we didn't want it to happen again. We pleaded with them to send someone to come out in the morning; we thought that this was the least they could do. They didn't. We then contacted ARS and they sent some out immediately. Upon review, ARS' technician discovered that we in fact had a leak
in the attic that the John Moore technician didn't see during his "free" service call.
So, we ended up paying ($2,000) and our system is now working like it is supposed to. As stated experts, who market adamantly about their abilities; we believe John Moore should have caught this during their service call; and rather than trying to sell us a new system, they should have focused on fixing the one we have.