- Report: #763488
Report - Rebuttal - Arbitrate
Complaint Review: John Moore AC & Heating
John Moore AC & Heating10005 W. Sam Houston Pkwy. N Houston, Texas United States of America
John Moore AC & Heating John Moore Services LP Fraudulently claimed A/C services were provided and performed. Houston, Texas
*Consumer Comment: Lawrence, you're stuck in the RR Twilight Zone
*Consumer Comment: IT'S NOT ME!!!
*Author of original report: Clarification
*Consumer Comment: P.S.
*Consumer Comment: Apparently the wrong stuff!
*Consumer Comment: SCAMMERS!
*Consumer Comment: I work in the food industry
*UPDATE Employee: John Moore Services
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Freon, we asked if he were certain that there were no additional issues or concerns - without checking our system inside the house after adding the Freon - he stated that there were no problems and we should wait until the next day for the addition to take affect ($250). - But he was adamant about selling us an entirely new AC system ($8,900) and even gave us an unsolicited quote.
The next day, while we waited, the air didn't cool at all - my kids and I were miserable in 100+ degree heat. On the morning of 8/5/11, we called John Moore and told them our circumstances, which our kids had weathered the heat the prior day and evening, and we didn't want it to happen again. We pleaded with them to send someone to come out in the morning; we thought that this was the least they could do. They didn't. We then contacted ARS and they sent some out immediately. Upon review, ARS' technician discovered that we in fact had a leak
in the attic that the John Moore technician didn't see during his "free" service call.
So, we ended up paying ($2,000) and our system is now working like it is supposed to. As stated experts, who market adamantly about their abilities; we believe John Moore should have caught this during their service call; and rather than trying to sell us a new system, they should have focused on fixing the one we have.
This report was posted on Ripoff Report on 08/10/2011 05:54 PM and is a permanent record located here: http://www.ripoffreport.com/r/John-Moore-AC-Heating/Houston-Texas-77064/John-Moore-AC-Heating-John-Moore-Services-LP-Fraudulently-claimed-AC-services-were-prov-763488. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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