- Report: #822816
Report - Rebuttal - Arbitrate
Complaint Review: John Moore Plumbing
John Moore Plumbing10005 W. Sam Houston Pkwy. N, suite 200 Houston, Texas United States of America
John Moore Plumbing Korrie Sam (customer service we spoke to with complaint) - Completely Overpriced, Extremely Rude and Dishonest Company Houston, Texas
*REBUTTAL Owner of company: Dear Customer
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The technician came out within the three hour window and met with our tenant. He was there to do a clean-out in the bathroom and kitchen. They quoted a 'special price' of $69 per each clean-out.
He informed me the bathroom sink was not accessible and he would have to completely take it apart to clean it out. He said in the kitchen he would have to; completely remove the garbage disposal and take it apart and reinstall it, remove the dishwater to do the clean out and reinstall it. He quoted a price of $400 less what we paid as a deposit for the trip charge. My husband said that sounded reasonable for that amount of work so I authorized the job.
He called me 30 minutes later and told me what he did. He said in the bathroom he removed the p-trap and unclogged the hair. In the kitchen he was able to knock out the plug in the newly installed garbage disposal.
The invoice we received contained all the information from the original quote which was not the same services they provided. I told them what the technician told me and that did not involve all the work they originally quoted. I also sent in a negative review in their customer survey.
I received a call from a customer service rep named Korrie Sam. He was some what rude and claimed he was on my side. I said I was shocked at the price they charged for 30 minutes of labor and no parts replacement was involved. He said they charge by the job not the time. I said that the problem was they did not do the job they originally quoted and still charged that price.
After he talked to the technician he agreed that they should not have charged the 2nd clean-out of $69 and agreed to refund that price. They still claimed it was a great deal of work to knock out the plug in the disposal and the reason it did not take long is because he had help or it would have taken hours. I told them it sure seemed like a bait and switch technique. When my husband spoke to the John Moore customer service rep named Korrie Same who said, "I guess you do not want to pay for anything." My husband said he did not mind paying for what was fair.
In between these telephone calls I did read their reviews on Google and they have tons of 5 star reviews that are clearly false. Just read them and it is more than obvious. They just buried the negative reviews or hired a reputation management company do that. The negative reviews are buried 2-3 page after all the false 5 star reviews. The reviews on Yelp are more accurate because they monitor that stuff better than Google does right now. I am an advertising professional and I know how this works.
We will never call John Moore Plumbing again or recommend their services. It is a shame that companies take advantage of people like this. It is really a shame their are so many companies that take advantage and rip people off, no doubt ruins it for other good plumbers.
This report was posted on Ripoff Report on 01/14/2012 01:44 PM and is a permanent record located here: http://www.ripoffreport.com/r/John-Moore-Plumbing/Houston-Texas-/John-Moore-Plumbing-Korrie-Sam-customer-service-we-spoke-to-with-complaint-Completely-822816. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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