- Report: #767052
Report - Rebuttal - Arbitrate
Complaint Review: John Moore Plumbing
John Moore Plumbing10005 W Sam Houston Parkway N Ste 200 Houston tx 7 Internet United States of America
John Moore Plumbing Consumer Ripoff Buyer Beware! Internet
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The next day, water was draining from my eaves so the primary drain was working but something was still wrong with the secondary drain. Since John Moore customer service (a joke) had promised me a full refund, I called the new plumber & he came out and got everything squared away for me.
Every time I called John Moore to schedule another tech service, the phone rep would pitch the water restoration service even though water was still dripping from my ceiling. Each time I called for service, I was told, "I'm sorry, we're really busy and will have to schedule you for tomorrow".
I still have not seen the refund processed to my credit card account and now I am fighting with them over the repair to my ruined hardwood floors.
What makes this ALL the more appalling is that the first phone call to customer service, I was told, "This is NOT the John Moore Services I know and YOU are our #1 priority". Well, ALL I CAN SAY IS, "I would hate to be #2 or lower".
These folks have been a horror to deal with and the only reason they have offered to refund my money and repair, NOT replace, my floors is I had another plumber oversee them AND I have pictures!
These people are cold, callous, unfeeling, uncaring, brazenly obnoxious and do not deserve to be in business.
This report was posted on Ripoff Report on 08/19/2011 06:13 AM and is a permanent record located here: http://www.ripoffreport.com/r/John-Moore-Plumbing/internet/John-Moore-Plumbing-Consumer-Ripoff-Buyer-Beware-Internet-767052. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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