- Report: #769307
Report - Rebuttal - Arbitrate
Complaint Review: John Moore
John Moore10005 W. Sam Houston Pkwy. N Suite 200 Houston, Tx Houston, Texas United States of America
John Moore John Moore Services Run Around and Incompetent Houston, Texas
*UPDATE Employee: Dear Customer
*General Comment: John moore and BBB
*Author of original report: Still telling tales
*UPDATE Employee: John Moore Services
More importantly it is also around 10 PM which means if I want to change services I have to look for a 24 hour service and pay 24 hour money. Why should I have to do that? We called these folks at 4 and they promised a person in 45 minutes. In any case we had to fight with the service and tell them it is not raining where I live. Well they agreed to have the tech come out as long as he did not have to go outside. Sure fine he was going to come and see it was dry I said to myself. Well he arrives at my house around 11pm. Meanwhile I am telling these folks my asthma is starting up and they are making it worse. just get someone here. He goes around the side of my house with my friend and tells him it was the contactor. He doesn't have the part on his truck and he will back in the morning. Well now I am livid because I might be spending the night in hospital. By 8am. Fine I am stuck now.
I get a call early and it is going to be 321 bucks. By that time my friend had started to call other services. Just out of principle I was not going to use them. Every single person he called cringed when he told them my story and I needed someone pretty quickly. They all knew about John Moore and was not surprised. Finally someone called me back, a company called Changing Seasons and said he will be here in a hour. And he was. Well turned out it wasn't the contactor . He saw that right away, it was just a fuse. he replaced the fuse and went on his way. It cost a quarter of the cost of John Moore and what he would of gotten from me and he would of charged me for something that did not need to be fixed. I cannot imagine the nightmare I would of encountered if I used these folks.
Also come to find out that even though the man who owns this company is the Chairman of the Board of the Houston South Texas BBB, this company is no longer accredited by the BBB of South Texas and Houston. If you need to complain about them you have to use their other address in Bryan which is another BBB. So I have to think some shenanigans was going on with Mr Valentine the owner.
This report was posted on Ripoff Report on 08/25/2011 01:04 PM and is a permanent record located here: http://www.ripoffreport.com/r/John-Moore/Houston-Texas-77064/John-Moore-John-Moore-Services-Run-Around-and-Incompetent-Houston-Texas-769307. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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