- Report: #799155
Report - Rebuttal - Arbitrate
Complaint Review: John Schneider
John Schneider22884 Sage Ct Bend, Oregon United States of America
John Schneider Purchase of a rebuilt 175 Mercury Optimax that has never run properly Bend, Oregon
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I contactaced Blackbird Industries and first they told me to ship the engine back to them and they would repair the engine. I told them that was way too expensive. They then suggested I have the parts removed and sent to them and they would replace them. I told them I would do that but only if I received new parts. They did not respond so I wrote another email. That is when I finally got a copy of the warranty (which I did not ever have until then) and told me the only way I was going to get the engine fixed was to ship it back to them.
I would have had to ship the engine back at least 2 times at $600 round trip and told them I was not willing to do that unless I was guaranteed new parts would be installed. No response has ever been made to that proposal. All the want me to do is ship it back to them and they say they will fix it. I don't believe them anymore.
They won't reimburse me for the labor and parts I have already paid for. Even though they said the would give me replacement parts which are probably used. I have no problem paying the local shop for the labor, but think they should at the very least reimburse me for the new parts.
I would never buy another motor from them. I will get this motor running properly, but at my expense. I am going to buy the parts recommended by Mercury Marine and have them installed by the local Mercury Marine Certified Technician. Their warranty stinks, there service stinks, you can't call them as noone answers the phone leaving me with the only choice to email them. The don't respond with a solution to the shipping problem, the parts problem or any other problems I have except to tell me to ship it back. That is not the solution.
I have had the motor almost a year and the warranty has almost run out, without solution to the problem. They keep saying the customer is the problem and prelacing parts is not the answer. I would agree if it was not worked on by the head tech at Mercury Marine. But he is their leading field tech and that is is job and his suggestions are not baased upon parts replacement but to get the motor running properly.
The say they make great motors, but not according to me. Mine will be great (I hope) after I pay for the parts and repairs that will be around $3500.
They have all the right answers, but never seem to be able to fix the problem. Don't ever buy a motor from them. All you get is excuses.
This report was posted on Ripoff Report on 11/17/2011 02:07 PM and is a permanent record located here: http://www.ripoffreport.com/r/John-Schneider/Bend-Oregon-97701/John-Schneider-Purchase-of-a-rebuilt-175-Mercury-Optimax-that-has-never-run-properly-Bend-799155. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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