• Report: #588512

Complaint Review: John W. Scherer Ceo - Video Professor

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  • Submitted: Thu, April 01, 2010
  • Updated: Sun, April 04, 2010

  • Reported By: trigger — pensacola Florida United States of America
John W. Scherer Ceo - Video Professor
Internet United States of America

John W. Scherer Ceo - Video Professor john scherer witholding refund a new story every phonecall Internet

*Author of original report: got refund

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ordered online the "free" e-bay lesson, should only have been charged 6.95. I was charged the 6.95 + 389.95 for a complete package that I didnt order. Talked with a rep and sent material back via certified/return receipt requested. Recieved receipt saying that they got material and would take 30 days for refund.    after 30 days I call about refund and get 30 buisness days, why not say that up front.  call back after 30 bus. days and now I should recieve refund in 48 hrs. call back 3 days later wondering okay whats up. now a rep tells me 3-5 days its been expedited fine, 6 days later and no refund. now I get another package and another 6.95 charge. i am furious call and they don't even want the package back, just keep it for free. okay what about my refund i ask the rep, she is e-mailing a supervisor who will contact me within 24 hrs. 48 hrs later this supervisor has expedited my refund request again and it will be 3-5 bus days 7 bus days later the rep tells me oh that was a mistake should have been 10-15 bus days and that she was e-mailing a supervisor who is supposed to call me within 24 hrs, that was today, 2 months later and 3 charges totaling $403.85 a $12 return fee and havent seen a phone bill yet for the countless calls

This report was posted on Ripoff Report on 04/01/2010 04:09 PM and is a permanent record located here: http://www.ripoffreport.com/r/John-W-Scherer-Ceo-Video-Professor/internet/John-W-Scherer-Ceo-Video-Professor-john-scherer-witholding-refund-a-new-story-every-ph-588512. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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#1 Author of original report

got refund

AUTHOR: trigger - (United States of America)

after repeated phone calls and complaints to video professor and the FTC, Fla. Attorney General, ripoff report , comments on john sherer's twitter page and facebook page I GOT MY REFUND!!!!!!! Amazing, only took 2and ahalf months. Don't no for sure who helped so thank-you to all.  Cancelled my bank accounts and opened new ones hopefullly I will never here from the professor again.
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