- Report: #973930
Report - Rebuttal - Arbitrate
Complaint Review: Johnstone Supply
Johnstone Supply3414 California Street Everettt, WA 98201 Everett, Washington United States of America
Johnstone Supply Would not warranty their product! and are Liars! Everett , Washington
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At this point I called back and wanted to talk to the Manager. His name is Matt. Here is a quote of his phone message to me word for word that I still have on my phone. "Hey Chris this is Matt over at Johnstone supply. Hey I just wanted to keep you in the loop as I have not been able to order this part from LG. I am trying to get to the bottom of it. I was not able to talk to them today regarding the case # to see exactly what was said. um I dont see where is was registered online. #1 that's one thing I need to have to make sure that this is under warranty, it needs to be registered with them. #2 I need to be sure that it was installed by a licensed hvac contractor and thats one reason why the online registration does tell me that or does help if you have paperwork or whatever designating telling me that it was installed by a licensed contractor. Maybe I can go around it and order it that way but am kinda stuck right now. I am trying to get a hold of LG. I just ran out of time today and was talking to voicemail and stuff so I will try to get to the bottom of it tomorrow but just wanted to let you know I am working on it but I need to get everything confirmed first before I place these orders here or otherwise I am going to have to charge for the parts so anyway thought I would let you know"
After receiving the message I called LG again and they reaffirmed that all Johnstone supply needed was the case number. No other requirements needed to be met. Matt, as you can read, made it clear that it had qualifiers. LG is standing behind their product but Johnstone supply is not. After getting nowhere with Matt when I called him back and told him what the LG guys said he would still not take care of his responsibility. I called LG again and they gave me the number for Thrifty supply and said to give them a call. After explaining all that had happened they ordered the part and it is sitting on their counter ready for pick up! They did not have anything to do with the original sale but took care of a customer without lies and conditions. These guys are great. Johnstone supply should follow their example.
This report was posted on Ripoff Report on 11/26/2012 02:45 PM and is a permanent record located here: http://www.ripoffreport.com/r/Johnstone-Supply/Everett-Washington-98201/Johnstone-Supply-Would-not-warranty-their-product-and-are-Liars-Everett-Washington-973930. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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