- Report: #1121934
Report - Rebuttal - Arbitrate
Complaint Review: Jomashop
Jomashop140 58th Street Nationwide USA
Jomashop does not honor their return policy Brooklyn NY Nationwide
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Jomashop sells watches online. But beware, they do not honor their return policy and neither do they ship on time.
I bought a Gucci watch for Christmas which was promised shippment by Christmas. I waited and did not get the watch before the 27th. So I did not want the watch anylonger. It was quiet hard to try to get a RMA (return number) luckely I had bought this watch through Amazon.com. I wrote them and complained that I had difficulties getting the return number from Jomashop. After I did this, I finally got the return number. I immediately send the watch back, untouched, unused, in the original package. Before I did so, I took pictures of front and back of the watch for evidence. I did not hear anything for weeks, so I send an email again (to Amazon) and asked where the refund was?
I got a email from Jomashop saying they had not received it yet... eventhough my tracking said that it was delivered. They the said it would take some time to process. After I did not hear from them for another week I wrote them again. This time they said they had received it , but it was worn and had scratches. I told them that I had taken pictures before I send the watch and send it to them as evidence. And ask to show me those scratches. After some time they send me the pictures... and they did not show scratches. It went back and forth with no result. Now I have put a claim in with Amazon .com and hopefully they will refund me through their A to Z Insurance.
Jomashop has the worst customer service and they are a bunch of crooks. BEWARE.... incase you have to return anything... you will be srewed.
This report was posted on Ripoff Report on 02/08/2014 12:13 AM and is a permanent record located here: http://www.ripoffreport.com/r/Jomashop/nationwide/Jomashop-does-not-honor-their-return-policy-Brooklyn-NY-Nationwide-1121934. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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