• Report: #928699

Complaint Review: Jomashop.com

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  • Submitted: Fri, August 17, 2012
  • Updated: Fri, August 17, 2012

  • Reported By: anon — horse shoe North Carolina United States of America
Jomashop.com
140 58th st brooklyn ny 11220 Internet United States of America

Jomashop.com selling misrepresented defective and maybe used watches Internet

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I ordered a Watch about a week ago, for about $110 and it was priced competitively.  When it arrived it did not include any insturctions and warranty cards and was sort of simply stuffed in a package that clearly made it look like it was not factory fresh, although the merchandise was represented as new.  I don't think so.  ALso the web site said in 2 places the watch band was canvas and it turned out to be nylon, which had it been described properly I would not have purchased it.  THirdly, the watch only worked about 6 hours at a time.  I called to return it and was told that the band was considered a "typo" and was not an acceptable reason to return it, I was also told that any return had to include all the paperwork I was not sent in the first place and that the reason the watch was not working properly was I did not follow the instructions (which were not included) and I have some other very pricy watches so that was bogus.  It was a simple automatic.  Then instead of even discussing the issue with me the rep said they might send me a return authorization and then they would decide based upon condition etc if they would give me a refund and how much they might deduct for the missing paperwork  (which again was not included).  I called the credit card company and they will reverse the charge if I do not get a full credit within 15 days.  I see others here had similar issues with this company and I should have checked here first.  I recommend dealing with dealers other than this one.

This report was posted on Ripoff Report on 08/17/2012 12:21 PM and is a permanent record located here: http://www.ripoffreport.com/r/Jomashopcom/internet/Jomashopcom-selling-misrepresented-defective-and-maybe-used-watches-Internet-928699. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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