Jon Hall Chevrolet
Mr. Glenn Ritchie, Sr.
551 N. Nova Road
Daytona Beach, FL 32114
There are three sides to this story. The good, the bad and the ugly. The story started good, transitioned to bad and became ugly.
I received the attached letter and came to your dealership to receive $50.00 for getting my vehicle appraised and take a test drive. The salesman Kenny G was excellent. However, I dealt with a sales manager Jay Arkett, who was intolerably rude and I can put it no other way in the English language -- a complete ahole. In the dealing I told him the car was too expensive and he insisted it was not and I told him then sell it someone else. He stormed off and sent Kenny G back. Then
they informed me they could not pay me the $50.00 as stipulated in your mailer which you mailed to me. Because a salesman had taken the money home with him and I would to make another trip to your dealership.
My suggestion is you give this guy some type of training before he damages your organization further.
For my time and trouble your dealership should pay me for the additional mileage for my return trip. This is not stipulated in the letter.
However, it is not stipulated I needed to make two trips to your dealerships. I calculate this to be an additional 40 mile roundtrip I had to take on my lunch hour. IRS reimburses at a rate .55 per mile I calculate $22.00. If this is not
reasonable please tell me what you think would be equitable?
If you dont like paying the money as stipulated in your letters why send them out ? Your organization invited me to visit your facility. Then treated me poorly, did not treatment as a valuable consumer, and wasted my time by making me come back to the dealership.
If your people treat potential customers like this? How do you treat customers after the sale after they have little or no recourse, after making a large ticket item purchase? What would happen if I had a serious service problem or other issue, WOW?
I am just utterly perplexed ?