- Report: #224006
Report - Rebuttal - Arbitrate
Complaint Review: JordanAlmonds.com AND HometownCandy.com
JordanAlmonds.com AND HometownCandy.com331A Robbins Ave Ewing, New Jersey U.S.A.
JordanAlmonds.com AND HometownCandy.com BUYER BEWARE - DO NOT DO BUSINESS RIPOFF Ewing New Jersey
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JordanAlmonds.com & HometownCandy.com are fraudulent online businesses. DO NOT PLACE ANY ORDERS ON THESE WEBSITES.
My wife and I purchased product from JordanAlmonds.com for our wedding on Oct 13th, 2006. It's December 6th, 2006 as of writing and we have not received our purchase or a refund.
Date: Fri, 13 Oct 2006 13:56:35 UT
Subject: Order Confirmation
Thank You for your order!
Here's a copy of your order for your records...
Order Date: Friday, October 13, 2006 at 09:56 AM
Order Number: 7273169190925686
Customer Number: 6939
Event Date: November 4, 2006
Need By: NEED_BY
Billing Name: A. H.
Billing Address: XXXX C. Drive
Billing City: Boynton Beach
Billing State: FL
Billing Zip: 33436
Billing Country: United States
Billing Phone: XXX-XXX-XXXX
Email Address: OMITTED
Mailing Name: Same as billing
Mailing Country: US
Shipping Method: Ground Shipping
Credit Card Type: Mastercard
Name On Card: A. M H.
Name On Account: OMITTED
Add to Mailing List: no
Item # Product Size Weight Options Qty. Price Total
Buttermints Richardson's Mini White Buttermints - 5 Mini White Buttermints - 5lbs 1 $ 20.77 $ 20.77
XF-Turquoise Extra Fine Turquoise Jordan Almonds - 1 - 2 $ 4.99 $ 9.98
Order Subtotal: 30.75
Sales Tax: 0.00
Ground Shipping Shipping: 7.89
Your Grand Total Is: $ 38.64
Date: 13 Oct 2006 10:00:06 -0400
Subject: Thank you for your order!
Your payment has been APPROVED. Thank you!
We recommend that you keep a copy of this email in a safe place. It may be your only record of this transaction.
If you have questions regarding this payment, please contact:
Jordan Almonds at 215-392-4343, or E-mail us at firstname.lastname@example.org
REFUND and RETURN POLICY
We offer an old fashioned 100% satisfaction guarantee. If you are not completely satisfied with all or part of your order, send your order back and we will refund or exchange at your request and reimburse your return ground shipping cost.
Address for returns is:
331A Robbins Ave
Ewing NJ 08638
Should we wish to cancel your order for any reason, please email us at info@JordanAlmonds.com with the word CANCEL in the subject block. If your order has not yet shipped, we will cancel and refund your order promptly. If your order has shipped, then a refund will be issued after the package is returned to and received by us per the return policy set forth above.
OUR FOLLOW UP:
Date: Oct 21, 2006 11:53 AM
Subject: Re: Thank you for your order!
Hi- I ordered this order on October 13th. Could you please let me know when it is supposed to be shipped out? I need this order asap as I need to assemble the favors before my wedding. Thank you.
OUR SECOND FOLLOW UP:
Date: Oct 21, 2006 11:55 AM
To: "JordanAlmonds. com"
Could you please send me the tracking info for my order placed October 13.
OUR THIRD FOLLOW UP:
Date: Oct 24, 2006 10:33 AM
Subject: Fwd: TRACK
To: "JordanAlmonds. com"
This is my 2nd request via email and I have left 3 voice messages for my tracking info. I placed a small order on October 13, with ASAP as my need by date because my wedding is November 4th. You state on your website that you have fast ordering and fast shipping and you claim that you have NEVER MISSED A WEDDING. This cannot be because I haven't heard anything about my order and you cannot return any of my requests. I have to leave for my wedding on November 1st, I need my order to be shipped out today. Please CALL ME at XXX-XXX-9852 and let me know if this is possible. If not, I am forced to order through someone else and believe me that I will spread the word that you are NOT a reliable company.
OUR CANCELLATION: (per instructions on website and auto-confirmation email that was sent to us)
Date: Oct 25, 2006 3:23 PM
PLEASE CANCEL MY, A. H., ORDER PLACED 10/13/06. I HAVE MADE 5 CALLS TO YOU AND SENT 3 EMAILS TO GET THE STATUS OF THIS ORDER, NONE HAVE WHICH HAVE BEEN RETURNED. PLEASE CREDIT MY ACCOUNT BACK IN FULL $38.64 ASAP. YOUR SERVICE IS ABSOLUTELY UNACCEPTABLE. PLEASE ACKNOWLEDGE RECEIPT OF THIS EMAIL.
What's missing? All the phone conversations we've had with the only person at support. Her sole responsibility is to screen calls (this is her comment). She is useless and DOES NOT PROVIDE customer service. I requested Managers name, Owners name, her name, none of which were provided. They are a SCAM and a FRAUD. They will tell you to communicate with your credit card company to get a refund THEY WILL NOT ISSUE IT!!!!!
I urge you to NEVER BUY from this company.
ALSO NOTE: they operate a second website under hometowncandy.com.
BOYNTON BEACH, Florida
This report was posted on Ripoff Report on 12/06/2006 09:08 AM and is a permanent record located here: http://www.ripoffreport.com/r/JordanAlmondscom-AND-HometownCandycom/Ewing-New-Jersey-08638/JordanAlmondscom-AND-HometownCandycom-BUYER-BEWARE-DO-NOT-DO-BUSINESS-RIPOFF-Ewing-New-224006. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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