OK heres my review of them. WOW where do I start with my experience with Dynasty Spas. Now I see why they have a F rating on there BBB as I should have done my research before ordering from them. First I seen a TV ad on this big sale and I could buy direct from the factory, so I drove up to TN to there factory and they did have probably 100 Hot Tubs sitting outside in a parking lot. Some had rainwater, scratches, leaves inside, but there were some that looked brand new too. I asked them where the cheap spa was they were advertising was and they told me they only had one and it was already sold, yeah right but I still liked that they had so many to choose from and I could buy directly from Dynasty spas factory where they make them. The salesman smelled of alcohol and smoke, but he ended up getting us a good price(well we thought) on a $7000 tub with cool lights and lots of jets. He said they could deliver the next week. We paid for it with check in full and went home to prepare our spot to put.
Well 1 week goes by with no call so we called to check and they said the delivery guy was out sick and could deliver next week. Another week, no call, so we call again, same story. We then told them we would just pick-up so they said ok but refused to offer us any compensation for having to do this. So we get it home, wire it, and it trips a breaker immediately. We call, they say we must have wired wrong, but send someone out a week later to look. Guess what, we wired it correctly, but it was a faulty control pack. So another week goes by and I called EVERYDAY to make sure they actually came back out and they did and swapped it out. We get it full of water and wait for it to heat... Well we go to get in as its 101 and we notice water all around the bottom. We call again and this time speak to supervisor who promises us free chemicals (woohooo) and he comes out the next day. He ends up fixing the leak as it was a leaking jet, but leaves foam pieces all over our deck and says he's sorry but they don't have a way to replace the foam they tore out to fix leak. So now i have a spa with less insulation because they have bad quality control, hmmmm, not ok to me but nothing I could do. The spa works fine for a week and then another leak on the opposite side. We go through the same deal again and for the 4th time a repair guy comes out, but it takes 2 weeks and 7 calls to get him there. At this point I requested a new tub or refund and I spoke to a Josh Deans who is suppose to be the owner of Dynasty Spas and he says they can't do that as they just had a new employee who didn't seal the jets correctly, but they can easily fix it for me. Well with no options I said ok. It runs for 5 more weeks and I THOUGHT the deal was over, and then guess what, trips my breaker again and the power pack has a large burn spot on it. So now it almost burns my house down!!
Needless to say now I no longer want the spa as it is NOT safe and poorly built as a quick review of Dynasty Spas customer service shows how incompetent they are. This company is a joke and I will tell everyone and I know off my story to keep them from going through this. $7000 and 3 months later I have a giant soaking tub that they refuse to replace or refund, so now I must sue them, which I intend to do and immediately!! Josh Deans is a joke and Dynasty Spas is a joke as there pathetic customer service and salesperson further proves that. I should have knew when I saw dirty nasty beat up spas everywhere what I was buying, but the lights and jets got me as they looked so pretty. Stay away from Dynasty Spas and my review will be posted everywhere I can find as Im so mad that it makes me sick. By the look of all the crap outside there going out of business or something anyway, so now I just have to try and get my $7000 back from Dynasty Spas before that happens!!