• Report: #778454

Complaint Review: Journey education

  • Submitted: Mon, September 19, 2011
  • Updated: Tue, September 27, 2011

  • Reported By: timlhunter — winston salem North Carolina United States of America
Journey education
2101 E. Saint Elmo Rd Internet United States of America

Journey education journeyed.com , academicsuperstore.com , Software ripoff, company hold no help if lost in mail or need to redownload...they just don't care , you are just out the money. They left my software on the wrong doorstep ....I am out the $350.00 Internet

*Consumer Suggestion: Track 'Em Down

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Over the last five years I have needed software for school....twice the company left my software on the wrong doorstep....I am just out the money. No follow up with the shipper, nothing! They play a shell game with the company so the BBB doesn't follow up, keeping many locations in and out of the country.

This report was posted on Ripoff Report on 09/19/2011 08:46 AM and is a permanent record located here: http://www.ripoffreport.com/r/Journey-education/internet/Journey-education-journeyedcom-academicsuperstorecom-Software-ripoff-company-hold-n-778454. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Suggestion

Track 'Em Down

AUTHOR: John - (U.S.A.)

"Academic Superstore is actually owned by Journey Education Marketing also in Austin, TX. Journey Education is in turn owned by Digital River in Minnetonka, MN. They seem to strive to keep customers from actually calling them. The business executive web sites list several variations of phone numbers that all lead back to India. The real phone number for Digital River corporate is 952-253-1234. The director of customer relations is Merry Kirk. Skip the Indian runaround and call Merry via Digital River.

When the corporate executives have to use a phony telephone number to avoid customers you know something's wrong.
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