- Report: #878592
Report - Rebuttal - Arbitrate
Complaint Review: JourneyEd.com
JourneyEd.comInternet United States of America
JourneyEd.com Horrible Customer Service Internet, Internet
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paid receipt noticed that they charged me $10.01 sales tax! They do not get sales tax since they are not located in the state I am in or have a presence here. I also noticed they charged me $14 for shipping a DVD case! Really? I tried to call customer service to find out why they thought they were able to charge for sales tax and was put through to a
Filipino customer service agent who knows NOTHING about American tax laws!
As I tried to explain to her that they can't charge sales tax she just argued that they do and that is that! I hate companies that outsource! I filed a complaint with the BBB and the company first said I was not charged the sales tax so I gave them the proof, then they tried to say they have given me a refund and tried to make it right which is a utter LIE! I have never received an email from them nor was my credit card refunded. They are cheats and I will not do business with them
This report was posted on Ripoff Report on 05/04/2012 05:58 PM and is a permanent record located here: http://www.ripoffreport.com/r/JourneyEdcom/internet/JourneyEdcom-Horrible-Customer-Service-Internet-Internet-878592. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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