• Report: #353069

Complaint Review: Jp Morgan Chase Auto Finance

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  • Submitted: Sat, July 19, 2008
  • Updated: Mon, November 30, 2009

  • Reported By:red bluff California
Jp Morgan Chase Auto Finance
Po Box 71 Phoenix, Arizona U.S.A.

Jp Morgan Chase Auto Finance - kay Smith michell condascending ruthless thieves arrogant think thier above the law hateful demeaning b*****s Phoenix Arizona

*Consumer Comment: Chase took my car and broke our agreement

*UPDATE EX-employee responds: Answer from Ex-Employee

*Consumer Comment: Question for Ex-Employee

*UPDATE EX-employee responds: Questions from an Ex-Employee

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i bought a new dodge nitro jp morgan financed this vehicle they repossessed the vehicle after i had traded it in on another suv they told me i had no right trading in the vechicle without thier conscent after paying back the fees and retrieving my vehicle they said it was all caught up and thier were no more hidden fees after spending 2700.00 to get my truck back when i had taken charge of the vechicle i recieved a notice that the account had made a mistake and i had to pay an additional fee of 750.00 which i did and paid twice for the repo charges now comes the good part last night or early this morning a tow truck pulls up and repos my truck again this time they made the mistake of assulting my partner which i had to take him to the emergency department where he was treated for a retear of his rotator cup i think i have a good case against them in this matter because my partner is disabled and with his injuries it made it even worse. kay smith is the most decieving b***h i have ever spoken with i will never again deal with chase for there ethics are the most outragous practices i have ever seen to anyone out there who is thinking ab out buying a vehicle i suggust that you never use chase they are thives in my book and i will never pay them another dime thank you for your time hope nobody uses them for any of the loans

Jeff
red bluff, California
U.S.A.

This report was posted on Ripoff Report on 07/19/2008 05:48 AM and is a permanent record located here: http://www.ripoffreport.com/r/Jp-Morgan-Chase-Auto-Finance/Phoenix-Arizona-85001/Jp-Morgan-Chase-Auto-Finance-kay-Smith-michell-condascending-ruthless-thieves-arrogant-t-353069. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 4Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Chase took my car and broke our agreement

AUTHOR: rich - (United States of America)

As most everybody, we were behind on our car payment. We made an agreement with Nichole at Roseville Chase, we were to make the payment on the 24th and the 30th(today). I made the payment on the 24th at 9:41pm. I tried to call and give reference #, but there was no option for messages at that time of night. Usually the payment is recorded the same day, so i did not worry about any posting issues. Guess What? they came and took the car this morning at 1:00. I was able to talk to tow truck operator, very nice, we had good conversation, I showed him my payment receipt, he agreed, said 'you'll probably get your car back today'.

When I tried to call, nobody would answer at Chase this am after 8:00, which is when the driver said to call. So I left messages to get Nichole's direct line. When I finally got a call back, not from Nichole, they told me she was on the line and would call right back. Over an hour later I called back, finally got patched over to Nichole. She hit the call yelling!! I was very calm as I figured we would come to an agreement, the only thing she kept saying was that I made the payment today. Untrue. I cannot control the posting times of Moneygram. I asked her if she ever called me last week, because none of my phones showed her number. And I have never avoided her calls, in fact, made sure to answer them. She completely lied and said she called!! She didn't.

The long and the short of it, Don't Use Chase. Nichole is an absolute terror of an employee. I have however used a very understanding person there named Sharon. Unfortunately, Nichole NEVER took etiquite from Sharon. Now they won't return the car because they say I must pay them over 2000$. If I look at this logically, we made an agreement, they broke it by taking car before date/times elapsed. I think they should be on the hook for bringing it back. And we carry on from there. If you're an attorney and want to 'chase' it for me, speedsports'at'yahoo. I'd love to talk to you!

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#2 UPDATE EX-employee responds

Answer from Ex-Employee

AUTHOR: Amnjone - (U.S.A.)

Laurie,
Thank you for the information. I have actually already retained an attorney to handle my case.

I was terminated for a very flimsy reason... the real reason was because I questioned the collection tatics in our office and I did not respond well to the hostile work environment. I tried to call our local HR to complain about tatics and environment in the office and would get no response.

I tried to follow office procedure without breaking state and federal guidlines and would contantly be belittled for not being agressive enough with Chase's customers. Even when exceeding office requirements my monthly reviews would state that I was not agressive enough or that I needed to "work on my close" (i.e. "get the money today regardless of the circumstances").

Ultimately, I was terminated after returning from break... I had my cell phone in my hand... it was on silent and it lit up. My branch manager took my phone out of my hands and into her office where I found her with another manager going through my personal phone. I took my phone back from her and an arguement ensued... after that I was terminated.

Flimsy reason right?

Now I am trying to contact any Chase customer that has suffered from illegal collection practices and/or harrassment out of this office to see if they can/will corroborate my side of the story.
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#3 Consumer Comment

Question for Ex-Employee

AUTHOR: Laurie - (U.S.A.)

Are you a "whistleblower?

There are laws that protect you if you attempted to report illegal practices
http://www.bsa.ca.gov/hotline/

I would file a formal complaint if you were terminated due to protesting the illegal actions of your employer
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#4 UPDATE EX-employee responds

Questions from an Ex-Employee

AUTHOR: Amnjone - (U.S.A.)

Jeff,
You must of dealt with the Chase Auto Finance in Roseville CA. I am an ex-employee from there.

Based on your posting and treatment from Chase would you be willing to talk to my attorney regarding your situation? Chase is emphatically denying any wrong doing as far as illegal collection practices (and other things) - my attorney and I are looking for anyone that has dealt with this office in particular to corroborate my story that there are illegal collection practices and harrassment in this office. (among other things.)

please let me know if it would be alright for my attorney to contact you with questions and how to do so?

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