- Report: #483701
Report - Rebuttal - Arbitrate
Complaint Review: Jp Morgan Chase Auto Finance
Jp Morgan Chase Auto Financewww.chase.com Internet United States of America
Jp Morgan Chase Auto Finance Chase Auto Financing Collections harrassment and release of private information Internet
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We fell behind on our car payment due to a family illness and I stopped working to assist my family. After telling Chase this, I was told there was nothing they could do to assist me. I had to pay over the phone with a post-dated check for 7 days out. After that they began calling at 7:47 am and every hour until 9:06pm.
My 15-year-old son answered the phone and they asked him where the car was and told them they were coming to get it. We called to speak to someone and they apologized but were told that if we paid our bills that would not have happened.
All of our phone conversations have consisted of yelling and degrading us. They always demand that we western union a payment by 5pm that night and one time I said that I could not do it by 5 pm and he accused me of lying. Every phone conversation consists of them threatening to come get the car.
They did call our references and told one of them we were behind on our loan even though they were not listed on the loan and then sent an adjustor to our door with a letter to call them immediately.
They did tell me that they record conversations but I was not advised of this practice, nor is there a pre-recorded messages stating that they do.
I did discuss turning the car back over to them because I could not handle their threats any longer and maybe we were in over our heads. I then asked what was involved with repossession and how was it handled. Instead of answering my question, he hung up on me.
I did look at court cases in my state and saw that there are cases against them for harassment. Obviously to file a suit against them would only end up costing me more money. This practice has to stop. I am afraid that we are just at their mercy.
This report was posted on Ripoff Report on 08/21/2009 09:53 PM and is a permanent record located here: http://www.ripoffreport.com/r/Jp-Morgan-Chase-Auto-Finance/internet/Jp-Morgan-Chase-Auto-Finance-Chase-Auto-Financing-Collections-harrassment-and-release-of-p-483701. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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