On March 3, 2008, I logged into Juniper website to pay-off my account. The balance on my card was $666.19. I payed exactly $666.19 at 3:10 pm.
I then called the 866-408-4070 phone number and requested my card be canceled. He confirmed that I had paid the appropriate amount and was said that he could see the transaction and it would post the next business day. My due date for my bill was not until March 12, 2008. So there should have been ample time. I informed him that I wanted my credit history report to reflect that I closed the account and the account was paid in full. The person I spoke to on the phone said, "Not a problem" (were his exact words).
I did not receive any further statements until April 21, 2008. The statement closing date reflected April 17, 2008. It also reflected a balance due of $42.02. This of course baffled me. I noticed a late fee of $39.00 and a previous balance of $2.02.
This is not possible. I have been trying to call everybody imaginable the first person I spoke to was John. He said he could not do anything , so I asked to speak to a supervisor. He said he could not get a supervisor but assured me he would give him a message.
I then looked up the corporate office on the Internet and recieved several phone numbers that said they were for the office in Willington Delaware. I called the number listed and was routed to Arkansas. I spoke to a Cassie who said she could do nothing for me and could not get me supervisor nor would she give me an I.D.#. I tried another phone number and pressed 0 to speak to a receptionist I hoped could route me to the right person. She did not answer but rather a recording has continued to pick-up that says it is Mary Ann O'Brian. I have left several messages and have heard from no one.
But the interesting thing is this. As I am looking on the internet for any new contact information I come across a website (one of many) called "Rip-Off Report", who have numerous BBB complaints and Complaints to the Media about this company and their business practices. What I find to be even more telling is that almost all of these complaints state the exact same problem with this company as I have had. Many people are calling for a class action lawsuit against them. Personally me, I'm not a huge fan of Torts and such. I am a conservative, but I must say, all things considered, if even a fraction of these are true, these people kind-of have it coming to them if they don't right these wrongs.
I have requested to have my account cleared immediately and a corrected statement sent out via mail. Needless to say I do not want anything else to do with them ever again, but if these crooks don't fix it... I have but one final declaration, "Where do I sign-up and who is our attorney?"