• Report: #721740

Complaint Review: Juniper Bank

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  • Submitted: Mon, April 25, 2011
  • Updated: Mon, April 25, 2011

  • Reported By: Amber3482 — Petoskey Michigan United States of America
Juniper Bank
Internet United States of America

Juniper Bank Barklays I sent out a check on April 5th for a payment due on April 16th. They claim that they didn't receive the payment until the 22nd. Charged me late fees and interest fees, etc... Called customer service, Internet

*Consumer Comment: Better way to pay

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I pay all my bills the old fashioned way. I don't like to rely on internet to do that.  I sent out my payment for the month on the 5th of the month for a payment that was due on the 16th.  Meanwhile a few days after the 16th, I began receiving email alerts that the payment was not made, and then a phone call at home. I ignored these because I checked back on my check registry and noticed that I wrote and sent out that group of bills on the 5th.  I called customer service and got the run around and was advised that they weren't going to make it right.

I will be cancelling this account and transferring to another card, but this is ridiculous.  I don't know if they have done this before, I have never received notifications, but I can't believe they can get away with this.  And then to make it sound like it was my fault because I didn't pay by phone or on the internet.  Come on, give me a break.  I hope you can get enough complaints to cause this company problems, as my blood pressure is very high today, and I am sure I am not the first.


This report was posted on Ripoff Report on 04/25/2011 09:42 AM and is a permanent record located here: http://www.ripoffreport.com/r/Juniper-Bank/internet/Juniper-Bank-Barklays-I-sent-out-a-check-on-April-5th-for-a-payment-due-on-April-16th-The-721740. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Better way to pay

AUTHOR: patti - (United States of America)

Actually, the internet is a better way to pay.   You get an instant confirmation of your payment that is proof that you remitted the payment.  If you don't receive a confirmation, then you know right away that something is amiss.  Have you considered that the U.S. Postal Service is at fault here?  I've had mail take the "scenic route" before.
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