• Report: #49500

Complaint Review: Juniper Bank/Midwest Credit Card

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  • Submitted: Mon, March 17, 2003
  • Updated: Fri, February 20, 2004

  • Reported By:New Berlin Wisconsin
Juniper Bank/Midwest Credit Card
Juniperbank.com Wilmington, Delaware U.S.A.

Juniper Bank Midwest Credit Card ripoff Late Fees slow prossessing outlandish ripoff late fees Wilmington Delaware

*Consumer Comment: Late payments

*UPDATE Employee: Juniper Bank does process payments within the appropriate time frames

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When Juniper took over for Elan card went to hell!! Late charges every month even when payment was mailed over 2 weeks prior to bill being due. The payment was ALWAYS posted the day after the Due date.
They are full of excuses, saying it's the mails fault. Not 3 months in a row.
I closed my account I'm tired of there excuses, I don't care about the miles. There are too many other card companies out there

New Berlin, Wisconsin

This report was posted on Ripoff Report on 03/17/2003 09:21 AM and is a permanent record located here: http://www.ripoffreport.com/r/Juniper-BankMidwest-Credit-Card/Wilmington-Delaware-19899-8826/Juniper-Bank-Midwest-Credit-Card-ripoff-Late-Fees-slow-prossessing-outlandish-ripoff-late-49500. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment

Late payments

AUTHOR: Troy - (U.S.A.)

I'll back up what Lori said. We have had similar problems with Juniper and are closing/paying off our accounts. If they were to take any advice from us, get some customer service training and work with your customers instead of seeing everything in black and white.

Specifics... Juniper sent us a statement on which there was a mis-posted payment that someone else sent in(their error). As a result, our minimum payment due amount changed. Not noticing this, we sent the amount as billed(our error). Juniper calls us after the next statement is sent saying that we are past due & they need an immediate payment. At the same time, they have charged us a late fee and refuse to take it off. End result, 2 unhappy customers & Juniper loses business. Not that they care, but again, get some people skills.
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#2 UPDATE Employee

Juniper Bank does process payments within the appropriate time frames

AUTHOR: Michelle - (U.S.A.)

Juniper Bank does process payments within the appropriate time frames, none of my payments have ever been late. They also let you pay online and over the telephone FOR FREE!

Also in stating that the payments are always received one day after the due date and still getting a fee is completely false because Juniper Bank gives you a one day grace on your payment, therefore your payment would have to be AT LEAST 2 days late to get a fee.

I know this because I have made pymts online 1 day late and when asked if would get a fee i was advised of the one day grace.
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