• Report: #462728

Complaint Review: Juniper Credit (Barclay Card)

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  • Submitted: Thu, June 18, 2009
  • Updated: Thu, June 18, 2009

  • Reported By:Plano Texas
Juniper Credit (Barclay Card)
juniper.com Nationwide U.S.A.

Juniper Credit (Barclay Card) raised my rate to 27% due to phone check that they got wrong.

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1) I had no problems with this card at 8% until I went over by $2 once.
2) They charged me a $35 overage fee.
3) They never responded to repeat emails and are hard to get on the phone.
4) They raised the APR to 12% without notice the next bill.
5) They never responded to emails.
6) I decided to pay off the balance with a phone check.
6a) They got the #s wrong and charged me a return check fee.
6b) I did this again and was charged the phone fee again but got the balance paid.
6c) I got the latest statement with a $0 balance and the interest rate is 27%.

I never missed a payment, I paid the balance off, they made the mistakes, and yet their systems decide that I am a bad customer and raise the rate to 27% because of the returned phone check which they caused.

Zero balance = zero customer. I canceled the card.

Matthew
Plano, Texas
U.S.A.

This report was posted on Ripoff Report on 06/18/2009 04:20 PM and is a permanent record located here: http://www.ripoffreport.com/r/Juniper-Credit-Barclay-Card/nationwide/Juniper-Credit-Barclay-Card-raised-my-rate-to-27-due-to-phone-check-that-they-got-wrong-462728. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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