- Report: #248775
Report - Rebuttal - Arbitrate
Complaint Review: Juniper/Barclay
Juniper/BarclayP.O. Box 8885, Wilmington, Delaware U.S.A.
Juniper/Barclay Bank Late Fees Wilmington Delaware
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There was a payment of $25 due on Saturday, December 30. Sent a check on Tuesday, December 26. Also mailed checks to Wachovia (back East) and another to the Midwest the same day. Both those checks cleared my California Bank on December 29.
Barclay charged us a $39 late fee that they refused to waive saying they did not receive payment until Tuesday, January 2. They said they did not receive it Saturday the 30th, and then Sunday no mail and Monday a holiday. We were upset and wrote a letter. They wrote us a dear john letter telling us too bad.
Skip to Marh 2007. There was a balance owing of $122.74 on March 31. On March 7 we paid $622.00 and on March 20 we paid $600.74. When I got the payoff amount that was what was given to me - $600.74. We did not receive a statement in April.
On May 14 we received a statement with a $39.00 late fee and a $1.74 finance charge. They refused to waive late fee, even though we still could NOT check balance on-line because of their error. Paid late fee and new charges. They would not give me the finance charge I owed, so paid the balance, closed account and now have to wait for finance charges so I am not ripped off again for $39.00.
There really needs to be a class action law suit against this company. I had to call 4 times today to speak with reps. They would hang up on me, disconnect me or put me on hold. Nice business practices. Fuming in LA
Moreno Valley, California
This report was posted on Ripoff Report on 05/15/2007 12:03 PM and is a permanent record located here: http://www.ripoffreport.com/r/JuniperBarclay/Wilmington-Delaware-19899/JuniperBarclay-Bank-Late-Fees-Wilmington-Delaware-248775. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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