- Report: #436888
Report - Rebuttal - Arbitrate
Complaint Review: Juno
Junojuno.com Renton, Washington U.S.A.
Juno Fraud, Unauthorized Charges, Scam, Criminal Renton Washington
Considering that I've never even had an account w/ Juno, I realized this was a fraudulent charge.
I called Juno to try to figure out what the charges were for. To start, I was redirected, disconnected, put on hold (indefinitely) and hung up on several times whenever I asked to speak with a supervisor or asked for the operators name so that I could document my call for the authorities. An hour or so into the phone tag, I was actually told that I had to verify my user ID and password to terminate the account even though I was reporting these as fraud (how the hell am I going to know the user/pass on a fraudulent account). ...And because I was reporting the charges as fraud, they couldn't give me any details what so ever on the account.
I ended up calling back a few times and played the forgetful customer game until I got the info I needed. Turned out that there were TWO accounts setup with my debit card in cities on opposite coasts of the U.S.
Makes me wonder what the hell Juno is really doing or trying to protect. I get protecting the criminals identity due to vigilante's out there but to make it almost impossible (or at least after several hours of phone calls) to terminate a fraudulent account makes it sound like they're welcoming any revenue they can get there hands on whether legal or illegal.
Shame on them.
Thank goodness my bank wasn't as evasive.
Southwest Florida, Florida
This report was posted on Ripoff Report on 03/23/2009 05:15 PM and is a permanent record located here: http://www.ripoffreport.com/r/Juno/Renton-Washington-98057/Juno-Fraud-Unauthorized-Charges-Scam-Criminal-Renton-Washington-436888. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.