• Report: #927854

Complaint Review: Just Answer

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  • Submitted: Wed, August 15, 2012
  • Updated: Thu, August 16, 2012

  • Reported By: Tee — Lexington North Carolina United States of America
Just Answer
PO Box 29045 San Francisco, California United States of America

Just Answer Multiple Unauthorized Charges San Francisco, California

*Author of original report: Already contacted customer service

*UPDATE Employee: JA Rebuttal

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In April I contacted JustAnswer about a legal question. The answer was not of the rocket science variety. They charge me 38. Then they started to charge me 68 for a subscription. I contacted them and they refunded one month and gave me a free month.  Which I was afraid to use, lol.

 

I found out they had once again started to charge me when I got a surprise at the grocery store of all places. The reason why I contacted them in the first place was in reference to an employment problem as I had be fired. Still unemployed and this caused me to be overdrawn. Could not pay my cell bill and if I did not recently sign on with Skype, I would not be able to keep in contact with people.

What if I needed to get gas and couldn't with no cell phone to call anyone? What a crock. Frustration is the best adjective to describe how I feel about this situation. Being ripped off is one thing but being overdrawn because of it is another.

Called the 1 888 # and the lady said the reason this happened was that I subscribed. But I told her I had cancelled. But she is right you give them an inch they take a mile.

Its like letting someone in your house in February and you come home in July to see them making themselves at home on your couch with a sandwich and a remote. Just because you were allowed into my home once, does not give you the prerogative to show up whenever you like.

This report was posted on Ripoff Report on 08/15/2012 04:45 PM and is a permanent record located here: http://www.ripoffreport.com/r/Just-Answer/San-Francisco-California-94129/Just-Answer-Multiple-Unauthorized-Charges-San-Francisco-California-927854. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Already contacted customer service

AUTHOR: Tee - (United States of America)

Dear Ethan,

I have already contacted customer service as I have stated in my complaint.  Last time JA pulled this stunt, I had to wait 5 days for my money.  As someone who is unemployed and now overdrawn, I am not amused. Funny how I went to JA for solutions and got problems instead. Buyer beware.
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#2 UPDATE Employee

JA Rebuttal

AUTHOR: EthanA - (United States of America)

Hello,

My name is Ethan and I am the Customer Service Supervisor for JA.  I am terribly sorry for any inconvenience this may have caused.  Please contact me at CS@justanswer.com so that we can get this resolved for you.

Regards,

Ethan
Customer Service Supervisor, JA
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