• Report: #950687

Complaint Review: Just Answer

  • Submitted: Thu, October 04, 2012
  • Updated: Thu, October 11, 2012

  • Reported By: hola — penryn California United States of America
Just Answer
Internet United States of America

Just Answer an on-line service that supposedly answers any & all questions that one can have Internet

*UPDATE Employee: JA reply

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I asked a question about a dvr issue; according to their screen, my question was awaiting an expert for more than an hour. When I asked for a refund, it was processed immediately. I don't understand why they kept me waiting a hour - esp. since I got a message for 'Charles' that he was ready to answer my question as soon as I had submitted it, then nothing.
I called their customer service number and basically got the run-around. When I told the person I was going to submit a very bad review of their offerings and service, she replied that that was just fine.
This place is one to avoid. It's a huge waste of time, & certainly could be a waste of money.

This report was posted on Ripoff Report on 10/04/2012 07:56 AM and is a permanent record located here: http://www.ripoffreport.com/r/Just-Answer/internet/Just-Answer-an-on-line-service-that-supposedly-answers-any-all-questions-that-one-can-h-950687. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE Employee

JA reply

AUTHOR: Adam-JAhelp - (United States of America)

Hello,

My name is Adam and I am the Customer Support Coordinator  for JA.  I am terribly sorry for any inconvenience this may have caused.  Please contact me at CS@justanswer.com so that we can get this resolved for you.

Regards,

Adam
Customer Support Coordinator, JA
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